Operations Coordinator - High Rise Fire Protection : Job Details

Derived from the Latin word scutum, meaning shield, the Scutum Group provides products and services that protect lives, assets, and data, safeguarding the future of millions of people and thousands of businesses every day. Since its founding in 1989, Scutum has become a key international player in Safety, Security, and Fire Protection, with a strong presence in B2B and B2G markets. Through continuous investments in technology and unparalleled expertise, the Group has grown into a $300 million organization with over 2,000 employees worldwide, operating across 11 countries and over 70 offices. The Scutum Group entered the North American market in 2020 to form Scutum North America (SNA), with its first acquisition being High Rise Fire & Security in New York. SNA is headquartered in New York City, and our objective is to expand Scutum's footprint in the U.S. through organic growth and acquisitions. Since 2020, SNA has strategically acquired ten companies across North America, strengthening our position as a leader in the electronic security industry. We are currently seeking a skilled and motivated Operations Coordinator to join one of our entities, Thompson Electronics Company (TEC), at their 751 Frontenac Road Suite #115, Naperville, IL 60563 location. This role offers an exciting opportunity to contribute to our continued growth and success. With its main office in Peoria, IL, since 1980, TEC has been a trusted leader in the design, installation, project management, and service of cutting-edge business electronic systems with expertise in: Audiovisual Systems; Mass Communication Solutions; Emergency Communication Systems; Security and Surveillance Technologies; Life Safety Solutions; Fire Alarm Systems; Repairs, Maintenance, and Ongoing Service. TEC delivers a high-quality client service that ensures 24/7 protection to all commercial, industrial, and government accounts. The Operations Coordinator will serve as the central liaison between Project Managers, executives, clients, and various stakeholders to ensure seamless project execution. This role involves maintaining accurate records, coordinating meetings, tracking project progress, and supporting quality assurance efforts. The Operations Coordinator will also oversee document control, scheduling, and client communications while working closely with teams to resolve project roadblocks and meet deadlines effectively. In addition, the role includes coordinating warehouse operations such as processing received and shipped goods, managing inventory control, and performing deliveries and pick-ups to support field operations and project needs. In addition to the above, the following are the duties and responsibilities of the Operations Coordinator: Essential Duties and Responsibilities Project Coordination:

• Act as a liaison between Project Managers, executives, clients, vendors, and local Authorities Having Jurisdiction (AHJ).
• Maintain accurate project records, monitor progress, and support issue resolution to keep projects on track.
• Coordinate meetings, document key action items, and manage project calendars and communications.
• Collaborate with engineers, contractors, and architects to ensure smooth and compliant project execution.
• Develop and manage project plans, including deliverables, milestones, and schedules.
• Review blueprints and documentation for regulatory compliance; address non-conformance issues as needed.
• Oversee operational reporting, including installation, commissioning, and billing updates.
• Support project closeout and assist in client relationship and account management efforts.

Warehouse Coordination:

• Processing of Received and Shipped Goods - Verify incoming and outgoing shipments against documentation (packing slips, BOLs), inspect for damage or discrepancies, and record items in the inventory system. Prepare, pack, and label outgoing goods for accurate and timely delivery to customers, vendors, or job sites.
• Inventory Control - Maintain accurate stock records using inventory software, conduct regular cycle counts, and reconcile discrepancies. Organize warehouse layout for efficiency and support procurement by reporting low stock levels and assisting with replenishment.
• Perform Deliveries and Pick-ups - complete scheduled deliveries and pick-ups, ensuring goods are secured and delivered in good condition. Return all required documentation such as signed receipts and packing slips.

Required Education, Knowledge and Skills

• BA in business management or similar field, of 5 years combination higher education & related experience and/or training
• Proficient in executing Project Operations SOPs, both written and implied
• Strong understanding of fire alarm systems and their functions
• Skilled at managing multiple projects and priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Proficient in reading and interpreting blueprints
• Strong computer skills, including Microsoft Office Suite and relevant applications
• Self-motivated with the ability to work independently and collaboratively
• Effective problem-solving, decision-making, negotiation, and persuasion skills
• Strong time management and ability to work under pressure while handling multiple projects

Critical Requirements

• Flexible schedule to meet client expectations
• Comfortable working in unfinished high-rise buildings
• Physically able to stand, walk, kneel, climb, and use hands for various tasks; must have strong vision and spatial awareness
• Capable of safely lifting and carrying up to 50 pounds independently

Compensation and Benefits

• Competitive salary plus performance bonus
• Travel and expense account
• Full Medical and Dental coverage (Individual & Family)
• Disability insurance
• Paid Vacations and Holidays
• 401k plan with additional company contributions

Company-Sponsored Certifications and Trainings

• 30-Hour OSHA Construction Safety Certification
• Standard Operating Procedure Training Program
• Company Project Management Software
• Client Service Training Program
• Time to Service Training Program
• Communicate to Service Training Program
• NICET Certifications
• Fire Department Filing & Expediting, Process License
• Lean Six Sigma Certification
• Access to industry training and tuition reimbursement

In summary, SNA offers competitive compensation with a comprehensive benefits package along with exciting career development opportunities within the organization. We have a robust learning and development platform that provides training and mentoring to employees at all levels of the organization with the opportunity to work on diverse and exciting projects in the low-voltage and security systems industry. Our organization is growing, dynamic, and proud of our culture in providing a collaborative work environment where employees are consistently engaged and work together to provide top quality service. Come explore the possibilities at SNA!