Operations Coordinator - Ledgent Technology : Job Details

We're seeking a detail-oriented and customer-focused professional to support logistics operations in a fast-paced, onsite role based in Sartell, MN. This position plays a key role in driving customer satisfaction, operational accuracy, and team collaboration.

Open Positions: 2

Hire Type: Contractor

Pay Rate Range: $20.00

Assignment Duration: July 21, 2025 - February 27, 2026

Work Location: Onsite 100%

Customer Experience and Growth

• Build and maintain strong, trust-based relationships with customers.
• Proactively address customer needs and exceed expectations to foster satisfaction and loyalty.
• Handle conflicts diplomatically, always aiming to preserve positive customer relationships.
• Identify areas for improvement and collaborate with stakeholders to drive account growth.
• Perform other duties as assigned per team or country-specific needs.

Operational Excellence

• Perform tasks such as order creation, load assignment, and tracking with accuracy.
• Maintain the integrity of operational data, including financial and order adjustments.
• Use technology tools to identify and resolve discrepancies.
• Support adoption of process improvements to drive efficiency.

Team Collaboration and Process Efficiency

• Partner with internal teams to enhance account workflows, SOPs, and KPIs.
• Contribute to continuous improvement by sharing best practices.
• Mentor team members and promote a supportive team environment.

Additional Responsibilities

• Execute account pricing strategies per direction from management.
• Manage tender responses and maintain Load Board Portals (LBPs).
• Schedule appointments and optimize load and mode setups.
• Update W-codes and monitor automation dashboards.
• Manage shared inboxes and handle AR tasks.
• Troubleshoot EDI and Navisphere platforms.
• Coordinate with LTLSC and other support services.
• Process claims and manage accessorial charges.
• Set up afterhours support as needed.
• Focus on performance improvement for customer accounts.

Required:

• High School Diploma or GED

Preferred:

• Experience in customer engagement
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail and problem-solving ability
• Adaptable and open to learning in a fast-paced environment
• Commitment to diversity and inclusion in the workplace

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.