Operations Coordinator - Syracuse University : Job Details

Operations Coordinator

Job #: 041790

Location: Syracuse, NY

Pay Range: $20.67 - $23.56 Per hour

Hours: Standard University business hours8:30am - 5:00pm (academic year)8:00am - 4:30pm (summer)Hours may vary based on operational needs. This role requires occasional overtime work including in December, and during Orange Appreciation Days.

Job Type: Full Time

Job Description:

The Coordinator provides strategic support to the department with primary responsibility for managing the donor tax receipt and gift acknowledgement processes, and serves as the units primary point of contact, communicating with internal and external constituents. This role supports the Gift Acceptance Committee by coordinating meetings, preparing documentation on exception requests and reputational risk assessments, recording voting and assisting with the review and approval process for incoming gifts. The role also provides support of gift documentation and acceptance, ensuring all necessary paperwork and records are accurately maintained and compliant with university policies. The position is integral to the revenue processing team, assisting with processing donations and maintaining data integrity within the CRM database. They manage account transfers in the CRM and general ledger and oversee processes to identify recurring payment failures and remedy such instances. The role provides administrative support including calendar coordination, appointment scheduling, department budget reconciliations, purchase orders, and expense reports, mail distribution, supply inventory/ordering, and daily office procedures.

Education and Experience:

• A Bachelors or Associates degree with 2 years of relevant experience is preferred. Alternatively, a combination of relevant work experience and credentials will be considered.
• Excellent organizational and time management skills.
• Demonstrated ability in Microsoft Office suite including Excel, Word, and PowerPoint.

Skills and Knowledge:

• Strong written and verbal communication skills.
• Knowledge of campus/higher education environment preferred.
• Outstanding problem solving and strong attention to detail.
• Capable of handling operational/strategic tasks as well as administrative tasks.
• Due to the nature of calendar year-end giving, this role requires occasional overtime work as well as additional hours between late December and early January (excluding legal holidays), during which the university may implement alternative work schedules.

Responsibilities:

• Manage the donor tax receipt and gift acknowledgement processes.
• Produce and distribute gift receipts for donors.
• Respond to inquiries regarding receipt of gifts and facilitate Advancement Services communication with external constituent inquiries and campus-based units and departments.
• Process donations to the University and maintain data integrity within the university's CRM database.
• Manage gift transfers between funds in the CRM and the general ledger.
• Oversee the processes to identify recurring billing payment failures and remedy such instances. Implement process improvements as required.
• Support gift documentation and acceptance processes to ensure paperwork and records are accurately maintained and compliant with university policies.
• Provide recurring support to the Gift Acceptance Committee by coordinating meetings, preparing necessary documentation on exception requests and reputational risk assessments, recording voting and assisting with the review and approval process for incoming gifts.
• Coordinate staff calendars and schedule appointments for team members.
• Prepare department budget reconciliations, purchase orders, and expense reports.
• Distribute mail, maintain office supply inventories, and oversee daily office procedures.
• Other duties as assigned.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

About the Syracuse area:

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues.

Application Deadline:

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