Operations Coordinator, ASPHO SAHM - Association Management Center : Job Details

Job DescriptionAbout UsAssociation Management Center (AMC) is a trusted partner to more than 28 leading associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business goals. We are proud to support our clients in the impactful work they do and to create a workplace in which all are welcomed and celebrated for their diverse skills, experiences, and backgrounds. At AMC, you'll join a dynamic team of collaborative, innovative, and supportive professionals and can Achieve What You Believe. About the Role The Operations Coordinator plays a key role in supporting the day-to-day functions of the Society for Adolescent Health and Medicine (SAHM) and the American Society of Pediatric Hematology/Oncology. This role focuses on administrative operations, committee and membership support and coordination. This position collaborates across teams and with volunteers to ensure smooth workflows, accurate financial processing, and effective communication.This is a hybrid role in Schaumburg, IL. Responsibilities:

• Provide support for ad hoc projects and general organizational administration as assigned.
• Collaborate with staff and volunteers to support strategic priorities and organizational goals.
• Develop and apply working knowledge of Association Management Software (AMS), membership platforms, and educational tools.
• Assist with Annual Meeting and education activities, ensuring high-quality customer service and attention to detail.
• Support annual awards, nominations, and volunteer calls by preparing materials and guiding committees through their processes.
• Maintain and update organizational procedures and policy materials; recommend revisions to improve consistency and compliance.
• Execute standard operating procedures to ensure efficient workflows and effective internal communication.
• Process weekly accounts payable, expense reports, invoices, and credit card transactions; assign to appropriate budget items and investigate discrepancies.
• Schedule meetings, prepare agendas, take minutes, and manage logistics and documentation for Board of Trustees and other select volunteer groups.
• Assist Member Services in addressing customer questions, refund requests, and general support needs.
• Assist in drafting and editing marketing emails, newsletters, and other communications to members and stakeholders.
• Provide secondary support to Regional Chapters, including collecting reports from volunteers, processing dues payments, updating websites, and maintaining rosters.
• Oversee the call for Special Interest Group (SIG) meetings at the Annual Meeting, supporting logistics and communications.
• Support membership renewal and retention efforts.

Experience and SkillsRequirements:

• Bachelor's Degree
• 2-3 years of experience with operations in non-profit sector (health care experience a plus)
• Knowledge and experience providing staff support to a volunteer or professional Boards and or/committees.
• Strong written and verbal communication; demonstrated analytical and organizational skills. Consistent attention to detail.
• Technology: Proficient working knowledge of Office 365 Suite; project management software; familiarity with CRM, AMS, and/or CMS a plus.
• Travel: Ability to travel out of state and overnight 1-3 times per year by all modes of transportation including car, plane and train
• Physical: primarily a desk-based role, requiring extended computer use. Work involves sitting, talking, hearing, and typing, with visual acuity required for keyboard usage, data analysis, and computer terminal operation. Occasional light lifting may be necessary. AMC provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of their job. Reasonable accommodations will be determined on a case-by-case basis.

Why You'll Love It Here:AMC was founded on the core values of Caring, Mutual Trust, Respect, and Integrity. Employees will enjoy being part of a team that embraces a high-performance culture and fosters accountability, personal growth and client success. Our wide range of benefit offerings include:

• Generous paid time off (20+ days!)
• 12 paid holidays
• Medical, vision and dental options, along with life insurance and an Employee Assistance Program.
• Financial wellness benefits including 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Professional development, tuition & certification assistance; internal advancement opportunities.
• Commitment to Diversity, Equity, Inclusion and Belonging.

Compensation:

• $24-$28 per hour. Within this range, individual pay is determined by relevant factors, including job-related skills, experience, market data, work location, and education or training.

Location:

• This is a hybrid role in Schaumburg, IL. Employees who reside within 50 miles of the office are expected to work onsite twice per month per month. At times, there may be circumstances that require additional visits to the office.
• Candidates who live more than 50 miles from the office, including in and out of IL, may be considered for a remote opportunity. Out of state applicants may be eligible for hire, depending on the state in which they reside.
• Applicants must be located and authorized to work in the US on a full-time basis now and in the future. We are not able to sponsor candidates requiring work authorization.

Association Management Center is an equal opportunity employer. We are committed to building a diverse team in which all employees are welcomed, valued and respected for their individual strengths, perspectives, and contributions.Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.