Operations Clerk - Saia : Job Details

Provides clerical support for internal and external customers with lost or damaged freight. Reviews overages, shortages, and damages to reduce or eliminate loss and damage claims. Major Tasks and Responsibilities. Researches and investigates reported freight issues. Follows established claims processes and procedures. Communicates between internal and external customers to resolve shipping and freight issues. Resolves escalated customer issues, complaints, and questions. Handles high volume calls in a fast-paced environment. Prepares, reviews, and bundles paperwork for shipping and freight disputes. Provides clerical assistance to management as needed. Preferred Qualifications. High school diploma or GED.2 years of transportation and/or related experience. Working knowledge of Microsoft Office. Demonstrated customer service and computer skills. Pay Rate: $21.50 - $26.50 per hour, based on experience Benefits....Operations, Clerk, Operation, Manufacturing, Transportation, Freight