Operations / Business Support Specialist Barcelona Hybrid Remote - Keystoneacademic : Job Details

Barcelona Hybrid Remote **Operations / Business Support Specialist**

We usually respond within **three days**

**Our Company**

Keystone is trusted by more than 110 million unique prospective students every year to help students and learners make one of the most important decisions of their lifetimes, namely, which higher education degree program or course to attend.

In turn, Keystone helps over 5 500 education institutions reach, recruit, and enroll students in more than 190 countries, across 460 student websites, including Masterstudies.com, Bachelorstudies.com, Educations.com, Studentum.se, and FindAMasters. Keystone also operates a range of other global student recruitment services, including Blueberry.nu, Keystone Sports and Keystone Recruit.

Headquartered in Oslo, Norway, Keystone is backed by Viking Venture and Verdane, two leading Nordic venture firms. With offices across the Nordics, Germany, and the UK, Keystone has an international staff of more than 500 employees. We are a vibrant and talented group of global citizens with a true passion for education and technology, and our vision is to help everyone in the world find the right education.

**Operations / Business Support Specialist**

As Operations / Business Support Specialist, you will work closely with Keystones Commercial Operations Team to provide necessary assistance to both internal departments and to support our customer journey. This role helps ensure that customers and our commercial team are receiving the support they need to be efficient, productive, and successful.

Our corporate and working language is English, and we appreciate any other language skills.

**Responsibilities**

* Providing support to customers product-related enquiries

* Troubleshooting and resolving technical issues with developers

* Supporting the commercial team in carrying out essential tasks

* Serving as an expert on internal processes, system functions and digital platforms

* Assisting with commercial operations projects

**Qualifications**

* Bachelors degree, but will accept equivalent experience in the field

* Some customer service or technical support background and understanding of customer support is preferred

* Ability to learn new software applications quickly

* Knowledge in HubSpot (CRM) is preferred

* Strong organizational and problem-solving skills

* Fluency in English and excellent written and oral communication skills

* Solution-oriented and driven to provide good service to both internal colleagues and customers

* Self-motivated and self-managed within a dynamic and collaborative team

* Good communication skills

* High-performing individual with integrity who can meet new challenges

* Having strong initiative (including self-learning and knowledge sharing)

* Constructive mindset and can-do attitude

* Join a successful international company with endless potential

* Get a chance to grow - both personally and professionally

* Become part of an inspiring and collaborative working environment

* Get high earning opportunities based on your performance

* This role will initially be remote based until an office is established in Barcelona

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.

**About Keystone**

Keystone is at the forefront of higher education marketing, recruitment, and student enrollment. We have been a reliable solutions specialist to our partner institutions since 2002. .