Operations Associate - Russell Tobin : Job Details

Pay rate: $32/hr

Description:

The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units.

A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.

Job Responsibilities:

• Gather, develop, maintain, and interpret complex data.

• Communicate statistical and technical data with internal and external business units.

• Assist in system change management and deployment.

• Respond to inquiries for routine system issues and mainframe batch issues.

• Assist in central deployment of changes to distributed cycle and mainframe batch cycle.

• Assist in statistical reporting of metric and operational performance data.

• Partake in asset management, pricing research, and procurement for online hardware and software.

• Conduct physical inventories of equipment

• Participate in audits to determine the accuracy of inventories and records.

• Manage complex or sensitive service orders.

• Participate in feasibility studies, costing, and proposal preparations.

• Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.

• Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.

• Log and track inquiries and compile customer service statistics.

• Administer policies and procedures.

• Assume operational assignments where needed.

• Process order for Online Change/Add/Move requests.

• Provide billing issue resolution and adjustments.

• Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.

• Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.

• Assist operational and support groups with project implementations.

• Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.

• Monitors and manages hardware resources.

• Prepare business cases and appropriations requests.

• Monitor and report on operations/financial metrics.

• Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.

• Assist in providing security consulting and detecting security violations.

• Act as a focal point for gathering audit comments and follow-up documentation.

• Assist in providing vital records support.

• Assist in providing disaster recovery support Facilities Management

• Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.

• Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.

• Assist in general deployment of maintenance services.

Skills:

• Strong organization, planning and data management skills.

• Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.

• Strong written and verbal communication skills.

• Ability to work independently and collaborate cross-functionally.

• Strong interpersonal styles and communication methods to work effectively with business partners.

• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).

• Ability to handle multiple projects simultaneously.

• Ability to prioritize assignments/projects and multi-task within restricted time constraints.

• Demonstrated capability of working in complex, global environments with global project teams.

• Knowledge and understanding of Corporate/unit policies and procedures.

• Knowledge and understanding of corporate/unit policies and procedures.

Education/Experience:

• Bachelor's degree in Business Administration, Finance, Computer Science, or related field.

• 0-2 years of experience required.

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Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.