Operations Associate - BioWave Corporation : Job Details

About BioWave

The BioWave Corporation, founded in 1997 based in Norwalk, CT, is a fast-moving entrepreneurial minded health-care organization scaling rapidly both nationally, and globally. The organization services three key domestic markets, being Veterans (through the United States Department of Veterans Affairs), Athletes, (directly and indirectly through college and professional sports teams), and the broader Commercial “pain” market (directly through HSA/FSA stores, and indirectly through provider-based prescriptions). Organizational momentum is predicated on three key strengths, being our Customer Experience (CX), our unique go-to-market model, and our industry leading product families.

Mission

We are passionate and dedicated in our mission to help our nation's heroes, athletes, and those suffering with chronic pain find non-opioid Modern Pain Management Solutions for their acute, chronic and post-operative pain. As we execute our mission with great passion and energy, these guidelines show us how to help people and at the same time be an honored guest and good neighbor. Onwards!

Job Description

The Fulfillment Specialist is responsible for accurately and efficiently processing customer orders through shipment. This role ensures inventory is properly managed, orders are picked and packed according to company standards, and shipments are completed on time. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, team-driven environment.

Duties and Responsibilities

Order Fulfillment & Shipping

• Execute Distribution and Receiving/Tracking of incoming inventory from Contract Manufacturers, Vendors and other Shipping Carriers while maintaining compliance through internal SOPs and regulatory requirements (including FDA and ISO 134585:2016)
• Assist with Package Assembly for BioWave Wearables Product Line and other devices, as necessary
• Facilitate material handling, picking, packing and shipping of products to customers using Inventory Management Software system

Inventory Management

• Assist with incoming AQL Inspection Requirement standards for all products made by our Contract Manufacturers
• Assist with battery reconditioning cycles for BioWave devices while in inventory
• Ensure correct storage of materials following FIFO and other regulated storage practices
• Perform regular and month-end inventory cycle counts and audits to verify accuracy and identify variances between physical inventory and counts within Inventory Management Software system
• Assist with implementation and enforcement of inventory control measures to prevent loss, theft or damage to inventory items

Regulatory Compliance & Documentation

• Maintain traceability of all products in accordance with ISO 13485:2016 and FDA regulations
• Assist in document control and recordkeeping for shipping and inventory logs
• Participate in internal audits and support quality inspections of outbound shipments

Warehouse & Safety

• Maintain a clean, safe, and organized work environment
• Follow all safety protocols and warehouse procedures
• Operate warehouse equipment (e.g., pallet jacks, barcode scanners) safely and responsibly
• Additional Operation Department tasks, as assigned.

Required Experience/Skills

• Minimum 2 years of experience in a fulfillment or inventory role, preferably in a regulated manufacturing environment
• Strong attention to detail and ability to follow SOPs precisely
• Ability to lift up to 50 lbs and stand for extended periods
• Excellent communication and organizational skills
• Have a firm grasp of Microsoft products
• Ability to manage priorities and workload with general schedule of work, instruction and standardized processes
• Have self-direction with strong results-oriented attitude

Nice-to-Haves

• Data Entry Accuracy
• Process-oriented thinking
• Team collaboration
• Reliability and punctuality
• Problem-solving under pressure
• Adaptability to changing priorities

Education

• High School Diploma or equivalent required; Associate degree preferred

Pay & Benefits Summary

• Base: $50,000-$55,000
• Medical Family – 55%, Employee 45% (year 1&2), 75% (3 years onwards)
• 401K- discretionary 2.5% employer match
• Basic/Voluntary Term Life Insurance
• Long Term Disability
• HSA Accounts
• PTO Years 1 and 2, 15 days, Year 3 onwards 20 days
• 12 paid public holidays

Legal Disclaimer(s)

BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact [insert contact name, phone number, and/or email].

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.