Operational Support Team Representative - Medicaid - State of North Carolina : Job Details

Salary: $55,823.00 - $97,689.00 Annually Location : Iredell County, NC Job Type: Permanent Full-Time Remote Employment: Flexible/Hybrid Job Number: 25-10628 DHB 60042768 Department: Dept of Health and Human Services Division: HEALTH BENEFITS Opening Date: 09/04/2025 Closing Date: 9/12/2025 5:00 PM Eastern Job Class Title: Human Services Program Consultant III Position Number: 60042768 Salary Grade: NC16 Description of Work **Position is Exempt from the State Human Resources Act - G.S. 126**Position is funded in part through federal funds.**Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours** Join Us in Shaping Stronger Medicaid Services Across North Carolina The Operational Support Team (OST) provides training, technical assistance, and consultation to staff of all 100 local county departments of social services who work in the NC Medicaid program to deliver services and benefits to families and children who are experiencing economic and/or family crisis. The primary purpose of the Operational Support Team Representative - Medicaid position is to assist the county departments of social services in the administration of Medicaid, which is one of the multiple means-tested programs that provide services for all families served at the county level through the NC FAST system. County DSS business flow process, program consultation, policy interpretation, program technical assistance, policy training and NC FAST technology assistance is provided by the assigned OST to ensure that policy is uniformly understood and executed, and that corrective action is accomplished for exceptions. In addition, multi-program management consultation is provided. Most of the necessary functions are carried out in visits to the County Departments of Social Services, individual conferences with Income Maintenance Program Managers and Supervisors and County DSS Directors or in group meetings. There is also contact with applicants and recipients, with partner agencies and with specific program service providers. About the NC Division of Health Benefits: The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries. About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for . Knowledge, Skills and Abilities / Competencies Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Experience communicating effectively with internal and external stakeholders.
• Excellent critical thinking, problem solving and project management skills.
• Flexibility to adapt to shifting and multiple priorities and short-term deadlines.
• Proven experience in Medicaid program management and oversight, developing and interpreting Medicaid eligibility policy.
• Proven ability to interpret complex data, data sets and other information and to identify and communicate trends and probable outcomes.

Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details. Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; OR Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; OR an equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with Executive Order 303, our agency supports second-chance employment for individuals who were previously Justice System Involved. We invite all potential applicants to apply for positions for which they may be qualified. () Application ProcessBe sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the Work Experience section of the application, to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at .

Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. NEOGOV Technical Assistance For technical issues with your application, please call the NeoGov Help Line at 877-###-####. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-###-####. CONTACT INFORMATION If there are any questions about this posting, please contact Talent Acquisition at . Resumes will not be accepted in lieu of completing this application. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information in my application. (NOTE: AN ATTACHED RESUME NOR SEE RESUME DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you have not completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes, I understand and have fully completed all requirements.

02 What is your highest level of education? (In order to receive credit, this must be clearly documented in the Education on your application)

• Master's Degree or higher
• Bachelor's Degree
• Associate's Degree
• High school or equivalent
• None of the above

03 How many years of experience do you have working with Medicaid program management and oversight?

• No experience
• Less than one (1) year of experience
• 1 - 3 years of experience
• 3 -5 years of experience
• 5+ years of experience

04 Do you have experience interpreting complex data, data sets and other information to identify communication trends and probable outcomes?

• Yes
• No

05 Which of the following best describes the level of ability you have demonstrated solving problems, resolve conflicts and to apply critical thinking to complex environmental issues?

• None
• Limited
• Intermediate
• Advanced

06 Explain how you have experience in composing written communication effectively with different audiences. 07 Explain how you have experience in managing multiple priorities within specified time requirements. 08 Where did you learn about DHHS or this opportunity?

• Company or OSHR Website
• Employee Referral
• Professional Association or Industry-specific job board
• Conference / Career Fair
• LinkedIn
• Other Social Media
• Theater Advertisement
• Internet Advertisement
• TV / Radio
• Indeed
• Other General Job Boards
• Google
• Other Search Engines

09 Please give additional detail where you learned of DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2018, Facebook, Doximity, NC Substance Abuse Professional Practice Board, etc.) Required Question