Open Enrollment Specialist (REMOTE) - Mississippi Staffing : Job Details

Anticipated Start Date: October 6th 2025 Pay Rate: $16.50/hr Schedule: Ranges Monday-Friday 8am-10pm EST. Shift is scheduled based off of business need. Contract until end of December 2025 (potential for extension based on performance)

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment. Assist participants in a concierge service model, addressing most inquiries end to end. Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. Ensure an optimal participant experience in the handling of all inquiries end-to-end. Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services. Document and update participant account information in the case management system timely and accurately.

Skills: Open enrollment, Customer service

Additional Skills & Qualifications: 2+ years of remote call center Open enrollment experience highly preferred

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully remote position.