Online Customer Experience Team- Hybrid (AZ) - DriveTime Automotive Group : Job Details

In short, the Online Experience Advisor contacts customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions putting them at ease, problem solving, meet appointment goals, and provide a high quality of customer service. In long, the Online Experience Advisor: Utilizes an online database to service potential customers and generate dealership appointments. Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume. Communicate with potential customers using all DriveTime platforms including text, chat and email. Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly. Develop professional relationships with customers and dealerships to identify vehicle needs. Fully explain the steps of the sales process to cust...Customer Experience, Online, Experience, Retail, Automotive, Customer