Online Chat Representative at The Call Firm, LLC Addison, TX - ITlearn360 : Job Details

Online Chat Representative job at The Call Firm, LLC. Addison, TX. We're seeking a Remote Online Chat Representative is responsible for assisting customers, providing information, and resolving issues via online chat platforms. This role requires effective communication, problem-solving abilities, and a customer-first attitude while working remotely.

Key Responsibilities:-Respond to customer inquiries and provide assistance through online chat channels in a timely and professional manner.-Resolve customer complaints, concerns, or issues by offering solutions and alternatives.-Provide accurate product or service information based on customer needs.-Maintain knowledge of company products, services, and policies to ensure accurate communication.-Escalate issues that require further assistance or special handling to the appropriate department.-Handle multiple chats simultaneously while maintaining quality service.-Record detailed information regarding customer interactions in the company's customer management system.-Follow up with customers to ensure satisfaction and resolve any ongoing concerns.-Maintain a high level of professionalism and positive attitude in all interactions.-Meet performance metrics, such as response time and customer satisfaction scores. Experience:-Previous experience in customer service or an online support role preferred.-Experience with live chat platforms, helpdesk software, or CRM tools is a plus.-Experience working remotely or managing work independently is beneficial. Qualifications:-High school diploma or equivalent; a degree in communications, business, or related fields is a plus.-Strong written communication skills with excellent grammar and spelling.-Ability to work independently with minimal supervision.-Must have access to a reliable internet connection and necessary equipment for remote work.-Ability to adapt to various tools, systems, and processes. Skills:-Communication Skills: Clear, concise, and polite communication is essential.-Multitasking: Ability to manage multiple chats at once without compromising quality.-Problem-Solving: Ability to think quickly and offer solutions to customer issues.-Time Management: Efficiently manage time and handle multiple inquiries simultaneously.-Customer Service Orientation: Always put the customer's needs first, with patience and empathy.-Tech Savvy: Comfortable with using digital tools and troubleshooting basic technical issues.-Attention to Detail: Ensure accuracy in all customer interactions, from information provided to data entry. Benefit:401(k)AD&D insuranceDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid sick timePaid time offReferral programVision insuranceWellness programEmployment Type: Full-TimeSalary: $ 18.00 24.00 Per Hour#J-18808-Ljbffr