Online Admissions Specialist - Virginia Commonwealth University : Job Details

Online Admissions Specialist Benefits of working at VCU All full-time university staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here. Job Code 10124 Sr. Student Recruiter AA 1 Recruitment Pool All Applicants Posting Number req8070 Unit Offc of Strategic Enrollment Mngmnt Department SEMSS, Admissions Recruitment Department Website Link semss.vcu.edu Location VCU Address 907 Floyd Ave, Richmond, VA 23284 USA Duties & ResponsibilitiesPosition Summary: Virginia Commonwealth University's Office of Admissions is actively searching for an Online Admissions Specialist to support the growth of online undergraduate and graduate programs. The Online Admissions Specialist is a professional that provides support, coordination, and guidance to prospective online students throughout the admissions process. This role will work to identify and resolve any barriers for the prospective fully-online student in addition to assessing applications, organizing documentation, entering data, and providing a first-class student experience. Core Responsibilities:

• Engages with prospective online program students to provide accurate and timely information related to admissions requirements, general program information, financial aid/scholarship information, and orientation. Acts as the main point-of-contact for the applicant.
• Serves as a prospective student liaison between admissions managers, program directors, and faculty with the goal of efficiency and continuity of service.
• Utilizes multiple methods of communication (ex: phone, email, instant messaging, zoom) to maintain consistent and timely communication with prospective students.
• Reviews and assists with admissions, enrollment, and other related documentation required for prospective students to successfully apply to selected programs.
• Coordinates and participates with marketing and program directors in outreach efforts such as webinars and other online information sessions to prospective students .
• Acts as a resource to prospective students to understand university policies and procedures.
• May train or mentor other Admissions Coaches based on level and experience.
• Participates in weekly enrollment meetings to review pipeline reports and progress.
• Achieves performance goals for each term by maintaining targeted conversion metrics at each stage of the admissions process.
• Maintains accurate database of inquiry records in customer relationship management system (Slate). Provides tracking of detailed prospect information, application statuses, and communication.

QualificationsMinimum Qualifications:

• Bachelor's Degree or combination of equivalent education, training, and experience
• 2 or more years of customer service experience.
• 1 year of online program recruitment experience, for example, recruiting for fully-online undergraduate or graduate programs.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills.
• Ability to multitask and prioritize.
• Computer skills and knowledge of databases and relevant software.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications:

• Experience with Slate Customer Management System

Other Position Details:

• This position will be 100% remote, with availability for on-campus work as needed.
• This is a restricted position with funding currently approved for one year. Continued employment is dependent upon continued funding.
• This posting will close on August 24, 2025 at 7:00 pm EST.

FLSA University Employee Job FTE 1 Exemption Status Exempt Restricted Position Yes E-Class UF - University Employee FT Job Category University Employee ORP Eligible No Salary Range up to $55,000 Compensation Type Salaried Target Hire Date 10/2/2025 Contact Information for CandidatesDocuments Needed to Apply Resume, Cover Letter