Onboarding and Training Specialist - AmerisourceBergen Corporation (Cencora) : Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

The Onboarding and Training Specialist plays a key part in onboarding and supporting veterinary practices, ensuring they have a smooth and successful experience with AllyDVM's services. This individual will act as the primary contact for the assigned client, providing an excellent customer experience, and coordinate all related client service activities on behalf of both the client and the business.

As part of the Cencora family of businesses under MWI Animal Health, we continue our commitment to our customers and strive to deliver healthier futures for both clinics and the patients they serve.

Primary Responsibilities:

• Serve as the primary point of contact for onboarding new veterinary practices.

• Guide clients through the onboarding process, ensuring they understand the platform, tools, and resources provided.

• Provide exceptional customer service while addressing client questions, concerns, or troubleshooting needs.

• Train veterinary staff on usage of software and tools, ensuring they feel confident and empowered.

• Collaborate with internal teams to ensure smooth transitions and seamless communication throughout the onboarding process.

• Stay informed of industry changes and software updates to provide clients with the most current information and best practices.

• Maintain detailed records of onboarding progress and client interactions to ensure consistent follow-up and support.

Experience and Educational Requirements:

Associate's degree or 2 years of college experience preferred. Minimum of 2+ years working in a veterinary office as a CSR (Client Services Representative), LVT (Licensed Veterinary Technician), Office Manager, or related experience.

Minimum Skills, Knowledge, and Ability Requirements:

• Customer Service Skills:Exceptional ability to build relationships, communicate effectively, and provide outstanding support to clients.

• Technical Proficiency:Knowledgeable in computer software, including Microsoft Word, Excel, and Outlook. Experience with veterinary practice management software is a plus.

• Task-Oriented:Highly organized and able to manage multiple responsibilities with attention to detail.

• Self-Motivated:Ability to work independently, take initiative, and stay focused on objectives and deadlines.

• Adaptability:Thrives in a workplace that embraces changes within the veterinary industry and is eager to learn and grow.

• Team Player:Collaborative mindset with a willingness to contribute to team goals and support colleagues.

Ideal Experience:

• Experience training or mentoring veterinary staff.

• Familiarity with onboarding processes or customer success roles.

• Knowledge of veterinary industry trends and challenges.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.###.#### or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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