Onboard Experience Manager - San Joaquin Regional Rail Commission : Job Details

Position: Onboard Experience Manager

Under the general direction of the Deputy Director of Passenger Experience and Communications, the Onboard Experience Manager plays a central role in shaping the passenger experience and connecting services programs managed by the San Joaquin Regional Rail Commission (SJRRC). This position is responsible for overseeing and evolving various onboard experience programs, including amenities, passenger information, and activities, ensuring a cohesive, high-quality experience that enhances passenger satisfaction and promotes rider loyalty. A key focus is overseeing the food and beverage programs of the San Joaquins, ACE train, and bus services.

This role emphasizes program and project management, requiring an operations-minded innovator who thrives in dynamic environments and understands how to deliver thoughtful, user-centered service enhancements. Ideal candidates will have experience designing and managing amenity programs in creative industries such as tech, travel, or transportation.

• Diversity and Equal Opportunity: SJRRC seeks to employ persons whose backgrounds and abilities enhance the diversity of the community it serves. The selection process is based on merit, with fair and impartial evaluation based on job-related criteria.
• Application Process: Applicants best matching the requirements will be invited for an initial interview and may be asked to return for additional interviews. Some positions may require an assessment prior to the interview.
• Conditional Job Offers: All offers are conditional upon successful completion of a background check, physical, and/or drug screening for select positions.
• Medical and Drug Screening: All positions may require a physical and/or drug test prior to appointment, conducted by a qualified medical physician. SJRRC is a drug-free workplace.
• Employer: We are a government agency.