On-call Mail Center Support Associate - IST Management Services : Job Details

Consider joining our IST Management Services team if you're interested in an exciting and rewarding career as an On-call Mail Center Support Associate team member. We are seeking energetic & dynamic individuals who have a strong passion to serve others. This role will support our locations in the Houston, Kingwood and The Woodlands areas. The duties in this position will consist of performing various mail center related tasks, shipping & receiving, along with document printing, hospitality, conference room services, and front desk reception services within a corporate working environment. The ideal candidates must be detail oriented & process driven with a background & focus in customer service and willing to train and be ready to grow in their professional career!

IST Management Services is the fastest growing, national facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

Hourly Compensation: $14.00 - $14.00 USD per hr (DOE)

Work Schedule: On-Call (Schedules will vary based on an As Needed basis)

Location: This position will support our locations in Houston, Kingwood, and The Woodlands areas

The On-call Mail Center Support Associate team member will perform mail center related tasks, shipping & receiving, along with document printing, hospitality, conference room services, and front desk reception services. Additional responsibilities include:

• Mail Operations - Sort & deliver incoming mail according to established procedures
• Shipping/Receiving Services - Receive & scan in/out overnight packages
• Reception coverages as needed - smiling and greeting clients & visitors, answering phones and directing calls to appropriate personnel
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Setup conference rooms for meetings, maintain site common areas, including kitchen/break-rooms to ensure areas are cleaned (ie - unload/load dishwasher, setup water and coffee for meetings, etc)
• Adhere to safety, security and business procedure guidelines
• Provide support on an As Needed basis to assigned locations in Houston, Kingwood, and The Woodlands areas and perform other tasks as assigned by supervisor/manager

The qualifications of the On-call Mail Center Support Associate team member must be detailed oriented and process driven with a background and focus in customer service and willing to train and be ready to grow in their professional career. Additional qualifications include:

• Valid Driver's License required
• High school diploma or equivalent (GED)
• Prior mail or shipping/receiving experience is a plus
• Professional appearance and demeanor
• Excellent attendance, punctuality and communication skills
• Ability to work independently or in a team environment
• Lifting up to 50 lbs with aid

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.