Office Worker - SPS Consulting, LLC : Job Details

Position: Office Worker Location: Montgomery County SPS Consulting seeks enthusiastic and organized Customer Service/Communications Agent to support our government customer in the Montgomery County area. These positions provide general clerical support in an office environment. Work is supervised by higher level clerical/administrative employees. Responsibilities Warmly greet and assist visitors, ensuring a positive first impression Skillfully manage incoming calls, directing them efficiently and courteously Serve as a knowledgeable resource for the public, offering clear and friendly assistance Receive, sort, and distribute mail and correspondence promptly and accurately Prepare, type, and format letters, memos, and official documents with attention to clarity and presentation Maintain well‑organized filing systems: sort, file, and retrieve materials as needed Skillfully operate daily office equipment—computers, printers, scanners, fax machines, phones, and more Enter data accurately across multiple software platforms and systems Process inquiries and work requests with efficiency and discretion Proactively organize and maintain filing databases and administrative records Requirements High school diploma or equivalent, plus a minimum of 1 year of experience in office support or administrative tasks Strong typing proficiency and command of Microsoft Office suite (Word, Excel, Outlook); excellent editing and formatting capabilities Solid grasp of customer service principles—patient, responsive, and adaptable to varied personalities Professional composure under pressure; able to navigate stressful situations with tact and poise Self-motivated and reliable, with the ability to manage time and tasks independently Outgoing, courteous demeanor; adept at interacting with the public, clients, and colleagues Familiarity with office technology: multi-line phone systems, PCs, scanners, printers, TTY, and other automated equipment