Office Technician - State of Nebraska : Job Details

The work we do matters!Hiring Agency:Health & Human Services - Agency 25Location:Omaha, NEHiring Rate:$15.000Job Posting:JR2025-#######0 Office Technician (Open)Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):08-04-2025Job Description:Are you looking for an entry-level position that can kickstart your career? Join a dedicated and supportive team committed to making a positive impact on children and families. We're seeking a motivated and organized individual to provide essential administrative support to our Child and Family Services (CFS) team.This is a fantastic opportunity for someone eager to learn, grow, and build their career in a dynamic environment. As part of the team, you'll work closely with CFS Specialists and Supervisors, helping manage case-related documentation and providing vital administrative assistance.If you have excellent customer service skills, an eye for detail, and a passion for helping others, this is the perfect opportunity for you to grow with us. We are looking for individuals ready to take the first step in their career, with plenty of room for advancement within the organization.What We Offer:* 156% state-matched retirement contribution* 13 paid holidays* Generous vacation and sick leave* Tuition reimbursement* Public Service Loan Forgiveness (PSLF) eligibility* 79% employer-paid health insurance* Dental and vision coverage* Employer-paid $20,000 life insurance* Career growth and development opportunitiesWhat you will do as an Office Technician:* Data Entry & Document Management: Enter case information accurately into databases and assist with copying and organizing case files.* Organize Case Files: Complete and maintain case files, ensuring all documents are in order and easily accessible.* Request Documentation: Obtain birth certificates, social security cards, and other necessary records for cases.* Provide Administrative Support: Assist Child and Family Services Specialists (CFSS) and Supervisors with scheduling, report preparation, and general office tasks.* Ensure Timely Task Completion: Help complete tasks efficiently and accurately, meeting deadlines.* Assist with Report Requests: Work with providers to gather and process reports as needed.* Assist with Medical Consents: Help process medical consent forms, ensuring all information is correct.* Team Communication: Coordinate with team members and external partners to ensure smooth operations.* Maintain Confidentiality: Ensure all work complies with privacy laws and maintains client confidentiality.* Other Administrative Tasks: Assist with filing, phone calls, mail, and any additional office duties.Requirements / Qualifications:Minimum Qualifications: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.Preferred Qualifications: Administrative Experience - At least 1 year of experience in office, clerical, data entry or administrative support roles. Customer Service - At least 6 months of public contact or customer service experience in a professional setting. Computer Proficiency - Proficient in Microsoft Office (Word, Excel, Outlook); can navigate databases and email systems.Knowledge, Skills, and Abilities (KSAs):* Knowledge of general office practices, filing systems, and data entry procedures* Skilled in using Microsoft Office (Word, Excel, Outlook) and standard office equipment* Strong attention to detail with the ability to organize and maintain accurate case files* Excellent customer service and interpersonal communication skills* Ability to manage time effectively, prioritize tasks, and meet deadlines* Comfortable working in a team environment and supporting multiple staff members* Able to maintain confidentiality and follow privacy regulations (e.g., HIPAA)* Willingness to learn new systems, tools, and procedures* Reliable, self-motivated, and able to work independently when needed* Basic understanding of how to request, process, or handle official documentsBenefitsWe offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: Opportunity StatementThe State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.