Office Specialist 2 - State of Oregon : Job Details

Step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.

As an Office Specialist 2, you will work in our Baker City office assisting Oregonians in-person. Baker City is located in rural Eastern Oregon.

• This position is pending a reclass to a Human Services Specialist 1 (HSS1).
• The positions share similar job duties and the same salary range.

Summary of Duties:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
• Support the infrastructure of the office by supporting the day-to-day operation.
• Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.
• Assisting Oregonians through a trauma informed lens.
• May include financial desk responsibilities.
• Providing support for the business functions within the office.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications:

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential Attributes:

• Experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment, serving a diverse clientele.
• Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.
• Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills.
• Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.
• Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control.
• Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions:

• Work schedule is a traditional work week, Monday-Friday.
• Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
• Experience high volume of computer work, using various computer programs in a fast-paced team environment.
• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
• This position works in the storefront office.

Background Checks and Requirements:

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits:

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference:

• Veterans' preference:
• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information:

• The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
• Email: [email protected]
• Phone (call or text): 541-###-####