Office Services Associate - Jobscience : Job Details

Job Title: Office Services AssociateLocation: Richmond, VA Shift: 8:00am - 5:00pm; Monday - Friday Pay Rate: $22.00 - $23.00/hr Position Summary: The Office Services Associate plays a vital role in maintaining the functionality, appearance, and efficiency of the office environment. This is a dynamic, hands-on role best suited for a proactive individual with strong organizational skills, a high level of comfort with technology, and experience in a corporate office setting. The ideal candidate will be versatile, physically capable, and detail-oriented, with a strong commitment to delivering outstanding client service. Key Responsibilities:Facilities & Office Operations

• Support daily facility needs including general upkeep, workspace setup, and basic handyman tasks (e.g., hanging whiteboards, artwork, or signage).
• Assist with internal office moves, space planning, and reconfigurations as needed.
• Assemble and move office furniture; lift and transport items up to 25 lbs regularly (and occasionally up to 100 lbs with assistance).
• Set up catering and food & beverage stations for meetings and events.
• Conduct routine walk-throughs of the office to ensure cleanliness, organization, and readiness.
• Coordinate and support light renovation and improvement projects in collaboration with internal teams and external vendors.

Mailroom & Administrative Support

• Perform daily mail runs and manage incoming/outgoing packages.
• Process invoices and track purchasing related to office supplies and facilities work.
• Handle shredding, file disposal, and other document management tasks.
• Maintain and order office and kitchen inventory; ensure supplies are fully stocked and organized.
• Ensure shared spaces such as meeting rooms, break areas, and supply rooms are orderly and well-maintained.

Technology & Communication

• Use Microsoft Office Suite and other internal systems proficiently to communicate, manage tasks, and process tickets.
• Monitor and respond to service requests via a high-volume email inbox and ticketing system in a timely and professional manner.
• Maintain digital logs and documentation related to facilities requests, vendor visits, and project updates.

Client & Guest Experience

• Deliver white-glove service to internal stakeholders and visiting guests, providing high-touch support beyond standard reception duties.
• Serve as a visible presence throughout the office, engaging with teams to identify needs and proactively resolve issues.
• Assist with hosting client visits, setting up meeting rooms, and providing general guest support to ensure a positive experience.

Required Qualifications:

• 1-3 years of experience in a corporate office environment, facilities, or workplace services role.
• Proficient in Microsoft Office products (Outlook, Excel, Word, Teams) and comfortable navigating internal systems and tools.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent communication and interpersonal skills with a service-first mindset.
• Ability to lift and move objects up to 25 lbs regularly and assist with heavier items as needed.
• Comfortable on your feet-this is not a sit-down role; the position involves walking the office space and being physically active throughout the day.

Preferred Qualifications:

• Experience with corporate facilities, workplace coordination, or operations support.
• Familiarity with ticketing systems and high-volume communication management.
• A strong sense of initiative and a proactive approach to problem-solving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.