Office Manager - Pinnacle Fertility : Job Details

About Us Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com. About the Role The Office Manager plays a vital role in supporting patients, staff, and physicians by overseeing front desk operations and ensuring a seamless, compassionate experience for every patient. This highly organized and people-focused professional not only manages daily office operations and supervises staff but also supports the growth of the clinic as it expands to include additional locations. By collaborating with multidisciplinary teams, the Office Manager helps build scalable systems and processes that uphold excellence in patient care while driving the success of a growing practice. We are seeking an Office Manager to join our dedicated team at Pinnacle Fertility. This is a full-time, onsite position located in Atlanta, Georgia. Key Responsibilities

• Oversee front desk operations across all clinic locations to ensure smooth daily operations.
• Manage employee performance reviews at 90 days and bi-annually, setting goals and providing coaching, mentorship, and corrective action as needed.
• Support staff development by identifying learning needs and coordinating training or enrichment opportunities.
• Ensure adequate staffing, approve time-off requests, and assist with hiring for open roles.
• Resolve patient and staff concerns through proactive problem-solving and service recovery initiatives.
• Collaborate with Financial Services to ensure accurate insurance, billing, and payment processes.
• Ensure staff maintain expertise in patient services operations, technology systems, and insurance/financial requirements.
• Partner with Marketing and Financial Services to provide staff training and updates as needed.
• Track departmental performance goals and expectations.
• Foster a strong culture of customer service by modeling excellent interpersonal skills, ensuring patients feel welcomed, respected, and supported throughout their journey.
• Perform other duties and projects as assigned.

Position RequirementsEducation & Experience

• Bachelor's degree or equivalent experience.
• Minimum 5 years of office management or front desk supervision, preferably in healthcare.
• Experience in women's health or fertility is a plus.
• Knowledge of HR, payroll, billing, or operations (1–2 years preferred).
• Experience supporting or setting up additional clinic locations is strongly preferred.

Skills

• Strong leadership, communication, and organizational skills.
• Ability to mentor and develop staff.
• Commitment to patient-centered care and privacy.
• Proficiency with relevant technology and software systems.

Compensation & BenefitsAnnual Salary: Final offer determined based on experience, skills, and qualifications. Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be shared during the interview process. Diversity & Inclusivity at Pinnacle Fertility At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.