Office Manager - eastern dental : Job Details

Office Manager

Medical Benefits after 60 days! PTO, Paid Vacation and Bonuses!

This position has a $10,000 sign-on bonus!

Job Description

Who we are!

Eastern Dental has been providing families with full-service dental care for over 45 years. From children to seniors, our skilled team of dentists and specialists provide the highest level of dental care to ensure healthy and happy smiles. If you are caring, compassionate, and have a true desire to help others, becoming a member of the team may be the perfect opportunity for you.

The Office Manager supervises the business aspects of a dental practice such as billing, supplies, patient scheduling, front desk and staff management, and assisting patients with billing, insurance, and treatment plans. The day-to-day responsibilities include:

• Plan and manage dental business operations to ensure excellent patient support services
• Oversee daily office activities and provide direction and guidance to staff as needed
• Ensure that patient appointments, cancellations, and last-minute adjustments are handled properly
• Respond efficiently to patient and doctor needs and inquiries
• Ensure the delivery of quality dental care to patients
• Respond to patient queries and issues and ensure patient satisfaction
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards
• Organize and present payment schedules with patients
• Train, develop, and manage staff to meet performance standards
• Oversee employee performance evaluations, promotions, terminations, and retention
• Oversee staff scheduling to ensure full coverage
• Organize and oversee supply purchases, equipment upgrades, and operation expenses
• Run and analyze management reports
• Maintain patient data according to HIPAA regulations and company policies

Qualifications:

• Dental office management experience in multi-specialty and/or multi-doctor dental offices
• At least 3 years of experience with billing, insurance, scheduling, etc.
• Strong dental terminology knowledge and experience in the dental industry
• Dentrix experience preferred
• Excellent communication skills