Office Lead - American Signature : Job Details

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!

Why you'll want to join our team:

• Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years.
• Comprehensive medical, dental, and vision benefits & 401K plan.
• Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
• Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters.

What your day will look like:

• Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.
• May attend sales meetings as directed by supervisor.
• Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice.
• Works with the customer to determine the best delivery date that meets the customer's needs.
• Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate.
• In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer's needs.
• At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications.
• Partners with the management team depending on the nature of any issue that may arise.
• Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner.

What will help you succeed:

• Minimum High School Diploma or equivalent.
• 1-3 years demonstrated office experience in a retail environment, preferably furniture.
• Prior customer service experience in a retail store or call center setting a must.
• Excellent problem-solving skills with a desire to take ownership and resolve customer issues.
• Customer service oriented with a desire to exceed customer expectations.
• Ability to lead others in similar roles.
• Excellent interpersonal communication skills.
• Solid written communications skills.
• Excellent organization & follow-through skills.
• Pleasant, courteous, and professional attitude.
• Team player.