Office Coordinator Rainbow Restoration/ResiCom Services - IICRC : Job Details

Location: Johnson City, TN Company: ResiCom & Rainbow Restoration Job Type: Full-time | MondayFriday Experience Level: 3+ Years Clerical/Admin/Scheduling

About Us:

At ResiCom and Rainbow Restoration, we do more than repair propertywe help restore lives. Rooted in a powerful mission to serve our community with compassion, quality, and integrity, we are guided by our 12 core values: Respect, Integrity, Loyalty, Love, Passion, Excellence, Engagement, Joyfulness, Effectiveness, Thankfulness, Growth, and Adaptability. We believe in building a company culture that celebrates people, purpose, and progress.

Who We're Looking For:

We're hiring a highly organized, tech-savvy, people-focused Office Coordinator to support our operations and client experience. If you thrive in a fast-paced environment, enjoy both administrative work and creative tasks, and want to grow with a company that values character as much as skill, we want to hear from you! This position requires taking home the company phone on a rotating basis to help field after-hours calls for 24/7 emergency services. The line is shared between the Office Coordinator and key managers, so reliability and responsiveness are essential.

Key Responsibilities:

Scheduling & Coordination:

• Manage daily job scheduling, employee calendars, and project timelines
• Coordinate closely with field teams, project managers, and clients to keep projects running smoothly
• Track and log employee attendance and schedule updates

CRM, Communication & Documentation:

• Enter and maintain accurate notes in our CRM system
• Maintain timely, professional communication with staff, clients, subcontractors, and vendors
• Organize files, job records, and communications with full confidentiality

Invoicing, Billing & Collections:

• Create and send invoices to clients, insurance adjusters, and third-party contacts
• Assist with collections and follow-ups for outstanding balances
• Collaborate with management to resolve billing issues and reconcile accounts

Office Management & Culture:

• Maintain office cleanliness, supply inventory, and professional appearance
• Track and celebrate staff birthdays, family milestones, and life events
• Foster a joyful and respectful team atmosphere

Marketing & On-Site Support:

• Visit job sites to take high-quality photos of work in progress or completed projects
• Support the General Manager and marketing team with content and outreach efforts
• Help promote the brand through social media and community engagement

Emergency Phone Rotation:

• Take home the company phone on a scheduled basis to answer 24/7 emergency service calls
• Communicate urgent needs to managers or dispatch appropriate responses after hours

What You Bring to the Table:

• 3+ years of experience in clerical, customer service, or scheduling roles (restoration or construction industry preferred)
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and Google Docs/Google Workspace
• Excellent written and verbal communication
• Comfortable visiting job sites and taking photographs
• Friendly, empathetic, patient, and highly professional
• Willingness to take part in the after-hours phone rotation
• Desire for a long-term career with purpose and growth

Why Join Us?

• Competitive Pay
• Paid Time Off
• Professional Development Opportunities
• Supportive, Positive Culture
• A chance to make a real impact in your community

How to Apply:

If you're ready to build something meaningful with a team that values your character and contributions, apply now with your resume.