Office Coordinator - Gentiva Health Services : Job Details

OverviewDo you thrive on keeping operations running smoothly behind the scenes?Are you organized, resourceful, and ready to be the go-to problem solver for a compassionate care team?We're looking for an Office Coordinator to join our hospice branch in a vital administrative role. As the Office Coordinator, you'll ensure daily operations are efficient, organized, and compliant-so our clinical team can focus on delivering exceptional end-of-life care. You'll be the heart of the branch, supporting both staff and patients with professionalism, empathy, and precision.This position will be located in our Fremont office on average 3 days/week and the other 1-2 days in Grand Rapids.As an Office Coordinator, You Will:* Support the day-to-day non-clinical operations of the branch* Ensure compliance with internal policies, procedures, and regulatory requirements* Maintain and close medical records in accordance with policy and audits* Obtain missing documentation and physician signatures for charts* Manage release of information requests and ensure appropriate authorizations* Oversee chart purging, archiving, and indexing of patient records* Coordinate care schedules and assist with visit logistics and field staff communications* Serve as the branch's New Hire Champion and assist with onboarding activities* Maintain personnel files, contracts, and HR documentation in compliance with policy* Order supplies, answer phones, and provide general administrative support* Process accounts payable and route appropriately* Support interdisciplinary team (IDT) meetings and quality assessment efforts* Work collaboratively with IT, HR, Compliance, and other departments as needed* Promote Gentiva's core values through positive interactions with staff and patientsAbout YouQualifications - What You'll Bring:* High school diploma or equivalent* Minimum of 3 years experience in the healthcare industry* Experience working with medical records strongly preferred* Proficiency with Microsoft Office and EMR systems (HomeCare HomeBase preferred)* Excellent organizational, time management, communication, and customer service skills* Ability to handle multiple priorities, remain flexible, and maintain professionalism* Comfortable working independently and collaboratively in a fast-paced office environment* Strong interpersonal skills and the ability to work with individuals of diverse backgrounds* Reliable transportation and ability to operate basic office equipmentPreferred Experience (Not required):* Medical records or healthcare administration background* Familiarity with hospice or home health care operations* Experience supporting clinical or interdisciplinary teams* Previous exposure to HR processes, compliance requirements, and quality programs* Skills in scheduling, documentation management, and reporting* High comfort level working with sensitive patient information and regulatory standardsWe OfferWhy Join Us?We are a national leader in home-based care with more than 430 locations across 36 states. At Gentiva Hospice, we believe that what we do matters-and how we do it makes all the difference.Benefits for All Hospice Associates (Full-Time & Per Diem):* Competitive Pay* 401(k) with Company Match* Career Advancement Opportunities* National & Local Recognition Programs* Teammate Assistance FundAdditional Full-Time Benefits:* Medical, Dental, Vision Insurance* Mileage Reimbursement or Fleet Vehicle Program* Generous Paid Time Off + 7 Paid Holidays* Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)* Education Support & Tuition Assistance* Free Continuing Education Units (CEUs)* Company-paid Life & Long-Term Disability Insurance* Voluntary Benefits (Pet, Critical Illness, Accident, LTC)Ready to Join a Team That Cares?Apply today and help support compassionate care that makes every moment count.Legalese+ This is a safety-sensitive position+ Employee must meet minimum requirements to be eligible for benefits+ Where applicable, employee must meet stage specific requirements+ We are proud to be an EEO employer+ We maintain a drug-free workplaceKeywords: hospice office coordinator job, healthcare administrative support, medical records coordinator, hospice office jobs, healthcare scheduling, HomeCare HomeBase jobs, hospice branch support, hospice HR assistant, administrative coordinator hospice, end-of-life care jobsReqID: 2025-126399Category: Branch Admin and ClericalPosition Type: Full-TimeCompany: Heartland Hospice