OFFICE AUTOMATION ANALYST - 60000388 - STATE OF FLORIDA : Job Details

This is a Tier 1 Help Desk position that primarily provides application support to the Florida Safe Families Network (FSFN) and other FCS (Family and Community Services) users with the Department of Children and Families. The Help Desk coverage is 24 hours per day 365 days per year. The Help Desk is staffed in the office Monday through Friday, 7:00 AM EST to 6:00 PM EST. The selected candidate is required to rotate on the in-office schedule and be on a rotational on-call schedule that alternates and covers nights, weekends and holidays. This Help Desk consists of three components to include technical agents and application specific agents: applications being ACCESS Florida and Florida Safe Families Network (FSFN). Applicants with experience working with Florida Safe Families Network (FSFN) and other FCS (Family and Community Services) applications are encouraged to apply. This position is in Tallahassee, Florida at the DCF Headquarter Office. Moving expenses are the responsibility of t...Analyst, Automation, Help Desk, Systems, Technology, Application, Network