Office Assistant Remediation Industry - IICRC : Job Details

The Seasonal Office Assistant will help coordinate job files, assist with scheduling, manage customer communications, and support field teams with documentation needs. This role requires attention to detail, professionalism, and the ability to work in a fast-paced environment.

Key responsibilities include:

• Answering incoming calls and directing to the appropriate department or team member
• Greeting customers, clients, and vendors professionally (in person and by phone)
• Preparing, updating, and organizing job files for water, fire, and mold projects
• Scheduling and confirming appointments for estimators, technicians, and project managers
• Uploading, reviewing, and maintaining documentation in company software
• Assisting with data entry, filing, and report preparation
• Communicating with insurance companies and adjusters as needed
• Supporting management with administrative tasks as assigned

Qualifications:

• Previous administrative, office assistant, or customer service experience preferred
• Strong organizational and time management skills
• Proficient with Microsoft Office and basic computer applications
• Clear and professional communication skills (written and verbal)
• Ability to handle sensitive information with confidentiality
• Comfortable working in a team environment with shifting priorities

Physical & work environment requirements:

• Primarily office-based with occasional movement between office and warehouse areas
• Ability to sit for extended periods and use a computer for most of the day
• Occasional lifting of up to 15 lbs (files, office supplies)

Schedule & term:

• Seasonal position during our high-volume months (dates to be confirmed)
• MondayFriday schedule, with occasional overtime based on workload

Compensation: $22.00 - $28.00 per hour