Office Assistant (Night Front Desk) - University of Maryland Eastern Shore : Job Details

Organization's Summary Statement: The Richard A. Henson Center invites applications for a full-time, twelve-month, non-exempt staff contractual position with limited benefits. The position will provide office support to the General Manager. Employees are representatives of the Richard A. Henson Center and University of Maryland Eastern Shore (UMES) and are always expected to conduct themselves appropriately. The Office Assistant will be responsible for assisting guests with all stages of their stay. Employees are expected to follow the directives of their supervisor/manager and be flexible in job assignments.

Responsibilities:

• Furnish customers with outstanding service, provide information about the campus, and direct visitors to the proper offices situated with the campus community.
• Set-up and breakdown of equipment and furniture when needed and perform basic activities (i.e. moving tables, chairs, projector screen set-up, etc.)
• Work closely with housekeepers to keep room status reports up to date and coordinates request for maintenance and repair work.
• Maintain the cleanliness and neatness of front desk and lobby area.
• Keep record of occupied rooms and guest accounts
• Create and confirm hotel reservations
• Create Hotel Room Key Cards
• Process Guest Check-ins and Checkouts
• Setup/Stock Breakfast room food
• Check the Events Management System (EMS) for events.
• Prepare and complete night audit and closing shift procedures.
• Perform all other related duties assigned by Henson Management.

Physical Demands:

• May require extended periods of standing, bending, stooping, sitting at desk.
• May require lifting up to 25 lbs.
• Requires communication with a variety of constituents externally and internally.
• Requires operation of a variety of office equipment.

Additional Required Knowledge, Skills, Abilities:

• Strong communication, customer service and interpersonal skills.
• Ability to work in a diverse environment.
• Basic computer knowledge.

Minimum Qualifications:

EDUCATION: High School Diploma or GED

Experience:

Other:

Required Knowledge/Skills/Abilities: Ability to read, spell accurately, and write legibly; to communicate effectively; to operate manual and automated office equipment and keyboards; to file documents according to alphabetic and numeric sequences; to understand and follow oral and written instructions; to communicate effectively; to maintain effective work relationships; to perform arithmetic computations.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Conditions of Employment: