Office Assistant - Rutherford Investment Company : Job Details

Rutherford MHC Management is looking to hire a part-time Office Assistant for a mobilehome community located in Brentwood, California.

Job Summary:

The Office Assistant is responsible for ensuring that the day-to-day administrative operations of the Manufactured Housing Park run smoothly and efficiently, including administrative processes and procedures for a well-run Park environment while fostering good will with the Community's tenants and owners in a professional manner. The Office Assistant works in coordination with the onsite Community Manager.

Essential Functions of the Job:

RENTAL ACTIVITIES

• Ensure correct billing and distribute accurate monthly rent bills to residents on a timely basis
• Investigate and resolve any billing questions raised by residents
• Collect and deposit rents, utilities, late charges and other income
• Provide regular delinquency reports to RMHC Management

RESIDENT RELATIONS

• Have visibility within the Park
• Know residents by name
• Maintain positive, courteous and professional communication both in person and by phone or email
• Distribute appropriate documents to residents
• Support Management-sponsored Park functions
• Refer all verbal and written complaints and suggestions to the Community Manager
• Maintain a clubhouse calendar of Park functions and requests for use of the clubhouse

ADMINISTRATIVE

• Assist in processing prospective resident applications
• Contact Community Manager regarding any applications where you have questions or that are potential turndowns
• Conduct meetings with approved residents to review and sign a lease/rental agreement, Park Rules & Regulations and other residency documents. Ensure residents have a complete understanding of their responsibilities.
• Document in-person and by phone Park-related occurrences or conversations as follows:
• Who was involved and who you spoke to, including full name(s), company, etc.
• Details of occurrence, what was said and discussed
• Location of the occurrence, and/or where conversation took place
• Time and date the occurrence and/or conversation took place
• Outcome of the occurrence
• Perform bookkeeping and accounting duties relating to monthly billing, collections, documentation and banking of rent and other Park income
• Maintain precise and organized resident, vendor, and office files
• Maintain, reconcile and submit a monthly petty cash report
• Maintain cleanliness of clubhouse facilities on a weekly basis

ON CALL ROTATION

• You may be required to be on the on call rotation. On Call Rotation may involve emergency service requests which must be responded to after hours and/or on weekends.

KNOWLEDGE, SKILLS, EXPERIENCE AND ABILITIES

• Basic office computer skills including Excel, Word, ManageAmerica database and Email
• Attention to detail and neat penmanship
• Professionalism
• Customer Service attitude
• Thorough knowledge of federal law, state law, and local ordinances applicable to Mobile Home Park industry

This position is part-time, Monday through Friday (15 hours per week).

Required Background Check and Drug Screen