Office Assistant 2 (NYHELPS) - StateJobsNY : Job Details

Duties Description • Oversee the work processes and workflow, including monitoring various mailboxes for workflow assignments. This requires effective communication skills and working with both internal and external customers. • Possess the ability to communicate clearly and effectively both verbally and in writing, using a variety of media. • All workflow and time sensitive issues must be resolved efficiently, and problematic issues are brought to supervisor's attention. • Demonstrates a strong working knowledge and skill of Microsoft Office computer software, department systems, and other tools to effectively complete assignments. Demonstrating the ability to create, prepare, and disseminate various reports and procedures. • Assist in the review and creation of procedures and workflow for the Criminal Investigations Division. This includes the standardization of procedures and forms. Work with other sections and bureau supervisors so that procedural directions are written to ensure efficient workflow. • Performs the following tasks such as creation of manual assessments, processing payments, scanning completed case folders and documents, and scheduling appointments. • Train new clerical staff. • Responsible for conducting and assisting in the preparation, review, evaluation, and analysis of a variety of reports and other documents specific to the assignment. • Responsible for assisting management staff in the handling of special requests, projects, and/or directives as needed. • Responsible for assisting supervisor with clerical tasks and special requests for multiple offices as needed to meet division needs. • Comply with Office of Human Resources Management, Code of Conduct, Ethics, Internal Control Rules, Policies and Procedures. Maintain familiarity and strict adherence to all official rules, policies, and procedures, as well as those relating to secrecy and computer security. Must adhere to department time and attendance rules and regulations. Desired Competencies: • Strong interpersonal skills • Excellent time management skills • Strong problem solving and organizational skills • Ability to work well in a team • Strong work ethic and self-motivated • Positive attitude Minimum Qualifications The ability to fill this position is subject to DOB guidelines for processing personnel transactions. Note: A budget waiver is not required to fill positions via transfer to lateral or downward level positions within the same Department or to change line items within the same funding source; or to replace employees who have been terminated during their probationary periods. The selected candidate must be eligible for appointment in accordance with the provisions of the Civil Service Law, Rules, and Regulations. If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following: Eligibility for appointment: a) New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS) b) Employees who are currently serving in the same title are eligible for reassignment without change in title or status; c) Candidates reachable on the appropriate eligible list for this title and location; d) Employees eligible for transfer This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE MINIMUM QUALIFICATIONS: Promotion Minimum Qualifications: One year of Permanent Competitive or 55b/c service as an Office Assistant 1 (OA 1). OR One year of clerical experience. Additional Comments Schedule and telecommuting opportunities to be discussed at interview. New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception. Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation & Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation & Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check). Some positions may require additional credentials or a background check to verify your identity. Name Madalyne Lebitz Telephone 518####### Fax Email Address [email protected] Address Street WA Harriman State Campus Building 9, Room 256 City Albany State NY Zip Code 12227 Notes on Applying Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, and unofficial transcripts. The transcripts submitted must include your name, the institution's name, coursework, and credits awarded to be accepted.