Office Assistant 1, Undergraduate Admissions (NY HELPS) - University at Buffalo : Job Details

The Office Assistant 1 position supports application processing for the Office of Admissions at the University at Buffalo (UB). This position reports to the Director of Admissions Processing & Customer Operations. Key Duties & Responsibilities: Screen academic documents to verify for accuracy and completeness. Receive and maintain academic information; perform data entry into student information system. Follow-up with applicants who are missing required documentation to complete the admission application. As needed, assist staff with special projects, mailings, filing and other duties as assigned. Customer Service and Communications: Utilize the CISCO/ Finesse agent desktop and provide outstanding customer service to all incoming callers. Utilize established policies and procedures to resolve a wide range of unique challenges before escalating the caller to an admissions advisor. Develop practical, thorough, and creative solutions to resolve customer inquiries. Develop and maintain a w...Office Assistant, Admissions, Graduate, Customer Service, Assistant, Office