Office Assistant 1, Telephone Switchboard Operations - SUNY Downstate Health Sciences University : Job Details

Office Assistant 1, Telephone Switchboard Operations Job No: 496929 Department: TELEPHONE OPERATORS Local Title: Office Assistant 1, Telephone Switchboard Operations Budget Title: Office Assistant 1 Work Type: Full Time Location: Brooklyn, NY Categories: Administrative Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors. Bargaining Unit: CSEA Job Summary: The Department of Telephone Switchboard Operations at SUNY Downstate Health Sciences University is seeking a full-time Office Assistant 1. Office Assistants perform office support and clerical work to meet the requirements of agency programs. Such work may consist of, but is not limited to: data entry; math or calculations; mail, supply, and inventory-related tasks; keyboarding and other document preparation tasks; answering telephones; completing forms; assisting customers; creating or assisting in the preparation of reports, charts, graphs, and tables; and other related activities. This work is accomplished in accordance with applicable procedures, rules, regulations, and laws. Illustrative Duties

• Work in an automated call center where all productivity is measured.
• Operate telephone console and answer all calls in a prompt fashion, maintaining a polite, helpful and courteous manner.
• Be proficient at computerized directory operations in a timely manner.
• Be accurate in providing staff and patient information.
• Respond to effectively to emergency situations and be able to operate paging (beeper) system and overhead paging system, while maintaining a calm performance of all pre-established emergency procedures.
• Record all calls made for patients and staff per procedures in an accurate manner.
• Operate and perform basic cleaning and maintenance on office machines and equipment; clear paper jams in copiers, scanners and printers; replace toner cartridges, and clean keyboards and screens.
• Schedule appointments and meetings using various office tools.
• Perform routine processing activities, including checking forms for completeness and accuracy.

Required Qualifications:

• Sat for the New York State Civil Service certification examination for Office Assistant 1 and successfully achieved a reachable score.

Preferred Qualifications:Work Schedule: Monday to Friday; 8:00am to 4:00pm (Full-Time) Salary Grade/Rank: SG-6 Salary Range: As per civil service guidelines

• $36,232 - $44,828 Base Salary plus $4,000 Location Pay

Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) ###-#### or via email at [email protected]. Equal Employment Opportunity Statement: SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws. Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at [email protected] Advertised: August 20, 2025 Eastern Daylight Time Applications close: August 25, 2025 Eastern Daylight Time Whatsapp Facebook LinkedIn Email App