Office 365 Admin - Omni Inclusive : Job Details

Office 365 Admin

Omni Inclusive

Job Location : Jackson,MI, USA

Posted on : 2025-09-16T00:13:26Z

Job Description :
  • Strong knowledge and experience working with Office 365 and Azure AD.
  • Proven experience providing technical support with O365, Microsoft Teams (MS Teams), Skype for Business (SfB) to 2nd or 3rd line level
  • Understanding of voice services and technology a benefit - VoIP, Client (CDRs, Logs), networks, etc..
  • Be the Subject Matter Expert for Office 365 services (Azure AD, OneDrive, Teams, Exchange Online).
  • Responsible for establishing and maintaining O365 identity (ADConnect, Azure AD, conditional accesses) and related objects, as well as Exchange Online.
  • Office 365 Licensing administration
  • Office 365 Exchange Online administration (domains, policies, transport rules, etc.)
  • Industrialization and automation of all regular operations (reporting, clean-up, security checks)
  • Office 365 service health monitoring, and management of service requests
  • Support the services deployed at company scale: Microsoft Teams, One Drive, Yammer.
  • Conduct Gap Analysis Summary and prioritize remediation actions summary
  • PowerShell for migration and troubleshooting.
  • Align Office 365 technology solutions with business strategies be accountable for the security and reliability of Exchange Online and Office 365 systems and services.
  • Tracking and escalation of incidents with Office 365 technical support
  • PowerShell scripting experience
  • Experience leading, implementation and deployment projects.
  • Excellent communication skills and strong team player.
  • Knowledge of continuous update management for 0365: configures, tests, maintains and supports operating services in a production environment
  • Develop future strategies for Office 365 products and services
  • Communicates and educates the technical IT and business IT communities on current architectures and technologies and industry trends.
  • Recommend appropriate Enterprise Content Management solutions based on those requirements
  • Partner with business units to evaluate and drive adoption of new capabilities for Office 365 and related tools, services and systems.
  • Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.
  • Work with the vendor to identify solutions, prepare RCA and close the same with the customer in the problem management calls.
  • Ensure effective Incident Management in line with our defined SLA commitments
  • Provide a high level of customer service on request fulfillment - Request for change and Request for Information on our supported services
  • Manage our suppliers to ensure incident resolution in line with set SLAs
  • To troubleshoot incident with the clients and to do the utmost to provide first point resolution
Apply Now!
Similar Jobs ( 0)
-- View More Similar Jobs --