OCM Engagement Manager - Tata Consultancy Service Limited : Job Details

OCM Engagement Manager

Tata Consultancy Service Limited

Job Location : Norwalk,CT, USA

Posted on : 2025-08-02T12:15:06Z

Job Description :
Must Have Technical/Functional Skills
  • Consulting Expertise: 1220years in client-facing roles, ideally from Big4 or top-tier consulting firms, leading large-scale ERP and digital transformations.
  • OCM Methodologies: Deep mastery of frameworks like ADKAR, Prosci, Kotter, and ACMP; proven ability to design and oversee enterprise-wide change strategies for finance, HR, supply chain, procurement, and more.
  • ERP & Cloud Proficiency: Hands-on experience with SAP (S/4HANA, Ariba, SuccessFactors), Oracle, Salesforce, Workdayeven integrations across multi-cloud environments.
  • Workstream Leadership: Demonstrated history managing multiple change streamsbalancing deliverables, resources, budgets, risk, and stakeholder alignment.
  • Digital Fluency: Ability to leverage data-driven tools (PowerBI, Tableau, ERP analytics) for readiness insights and decision support.
  • Communication & Training: Expert in stakeholder mapping, communication planning, interactive training design (microlearning, LMS, VR), and executive-level coaching .
  • Agile Hybrid Delivery: Comfortable navigating Agile, Waterfall, and hybrid delivery approaches using tools like Jira and Smartsheet.
  • Interpersonal Influence: Strong facilitation, influence, and relationship-building skillsespecially in global, regulated environments (e.g., healthcare, manufacturing, finance).
  • Diversity & Inclusion: Experience leading diversity, equity & inclusion (DE&I) initiatives in transformation contexts.
Roles & Responsibilities
  • Apply TCS Digital Change 4.0 across Cloud, ERP, CRM, and other large-scale transformations.
  • Develop and implement integrated change strategies across business, technology, and cultural dimensions.
  • Lead cross-functional change workstreams and mentor OCM practitioners in digital engagement techniques.
  • Build use-casedriven digital dashboards and tools to drive engagement, monitor program health, and manage compliance for adoption.
  • Coordinate with business and vendor teams (including BearingPoint, Sirion Labs, etc.) to align mission-critical deliverables.
  • Deliver training roadmaps, readiness assessments, and executive sponsorship development plans.
  • Drive stakeholder alignment and introduce governance mechanisms for global ERP rollouts.
  • Balance tactical execution with strategic oversight to ensure sustainable adoption of business transformation initiatives
Generic Managerial Skills, If any
  • Coaches and empowers teams through ambiguity, pivots strategy as needed, and fosters resilience.
  • Quickly adapts to AI and evolving digital tools, balancing human and automation roles.
  • Translates business strategy and ERP platform implications (SAP, Oracle, Salesforce, Workday) into effective change planning.
  • Balances budgets, timelines, and priorities across multiple complex workstreams with strong risk oversight.
  • Builds credibility and trust at all organizational levels; engages sponsors to actively champion adoption.
  • Facilitates collaborations across internal teams and external vendors via effective governance.
  • Cultivates cohesive teams, fosters and aligns diverse contributors
  • Balances responsibilities, fosters innovation, and supports career growth.
  • Mentors leaders and sponsors beyond project delivery to drive lasting adoption.
  • Equips business leads to reinforce change through modeling desired behaviors.
Salary Range: $90,000-$160,000 a year#LI-CM2
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