Occupancy Coordinator - WEST SIDE FED SR.SUP : Job Details

WSFSSH MISSION STATEMENT

The mission of WSFSSH is to provide safe, affordable senior housing that integrates compassionate property management with supportive services to enhance the independence and dignity of each resident. WSFSSH creates and preserves affordable housing while supporting the development of healthy neighborhoods.

JOB SUMMARY

As a vital member of the Leasing and Compliance team, the Occupancy Coordinator will report to the Assistant Director of Occupancy. This role is essential in ensuring a high occupancy rate across properties managed by WSFSSH, while adhering to Low Income Housing Tax Credit guidelines, subsidy regulations, and equal housing opportunity laws.

JOB DUTIES & RESPONSIBILITIES

• Assess and analyze occupancy rates across the portfolio to determine the volume of interview and appointment notifications needed.
• Manage waiting lists following HUD tenant selection plans and Fair Housing laws.
• Collaborate with management teams to ensure apartments are move-in ready.
• Maintain and update applicant referrals through HRAs Coordinated Assessment and Placement System (CAPS) as applicable.
• Pre-qualify applicants based on program procedures and housing requirements.
• Conduct interviews with applicants to establish eligibility.
• Process third-party income verifications.
• Run EIV reports and conduct background checks as needed.
• Compile income certification packages and submit to WSFSSH's Compliance department and city for approval if necessary.
• Input and maintain information in the property management database.
• Finalize leasing and subsidy paperwork and submit to the building.
• Lead weekly vacancy meetings with designated team members from building staff.
• Engage in the lease-up process for affordable housing developments, including activities such as Housing Connect logging, unit eligibility reviews, showing units, and lease signings.
• Field housing inquiries and direct them to the appropriate personnel.
• Attend relevant training sessions and conferences to enhance job skills.
• Ensure compliance with all WSFSSH confidentiality guidelines, demonstrating discretion and integrity.
• Participate in supervision, team, and staff meetings.
• Assist with additional tasks as required.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Understanding of HUD, Homeless programs, and Section 8 subsidy.
• Familiarity with NYC service programs, including but not limited to: NYC 15/15, ESSHI, DHS SRO Supportive Services, SPC CoC, and NYC's supportive housing application (2010E).
• Adept at managing large amounts of data, such as annual contract rent increases, legal rents, income limit changes, and more.
• Strong ability to prioritize tasks and work independently with minimal supervision.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Capable in Word, Excel, Outlook, Teams, and Internet usage through Office 365.
• Commitment to maintaining high care and respect for applicants and tenants.
• Ability to effectively liaise with WSFSSH employees to achieve the Leasing & Compliance Team's goals while maintaining professional relationships and boundaries.
• Uphold standards of diversity, equity, and inclusion in service delivery.
• Dedication to supporting underserved communities facing systemic oppression and bias.
• Bilingual (Spanish) preferred.

REQUIRED EDUCATION, EXPERIENCE AND CREDENTIALS

• High School Diploma/GED required.
• Minimum 2 years of experience in NYC's affordable housing real estate market, focusing on leasing and compliance, affordable housing programs, and income certifications.
• Certified Occupancy Specialist or LIHTC Compliance Specialist certificate required.
• Familiarity with property management software; experience with RealPages OneSite is preferred.
• Experience using NYCs Housing Connect preferred.
• Knowledge in government entitlements is a plus.
• Experience working with older adults and individuals with mental health or substance use issues preferred.

PHYSICAL REQUIREMENTS

• Must be able to sit, stand, walk, and bend.
• Must be able to lift 25 lbs.

Benefit Overview

WSFSSH provides full-time employees with a comprehensive benefits package that includes Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability Insurance, Short-term and Long-term Disability, Employee Assistance Program (EAP), commuter benefits, and more. Additional voluntary benefits options and paid time off, including 11-12 paid Federal Holidays, accrued vacation, and sick time, are also offered.

EEO Policy or Statement

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based on employees' qualifications without discrimination based on race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic established by law.

Monday-Friday 9am-5pm (35) Hours per week Compensation details: $27-30 Hourly Wage