NYC DOHMH Technical Writer & Process Improvement Analyst - Voyatek OnDemand : Job Details

Opportunity Details Full Time NYC DOHMH Technical Writer & Process Improvement Analyst Long Island City, NY Outcomes. Delivered. Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide. For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy. We're more than a technology company -- we're an outcomes company. We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve. We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place. Voyatek is seeking applicants to occupy the position of Techncial Writer and Process Improvement Analyst within our NYC Department of Health and Mental Hygeine team. Key Responsibilities:

• Collaborate with IT teams to gather information on existing policies, processes, and systems.
• Develop clear, concise, and comprehensive documentation of IT processes and policies.
• Conduct in-depth analysis of current workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
• Assist in the development and maintenance of knowledge base articles, FAQs, and user guides for internal and external stakeholders.
• Design or update process diagrams using Visio or similar tools.
• Maintain documentation repositories in SharePoint and ensure version control.
• Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
• Support change management initiatives by developing training materials or communication plans

Qualifications:

• 3+ years of technical writing experience, preferably within IT or technical environments.
• Strong understanding of process improvement methodologies.
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Visio.
• Comfort working with data - ability to interpret, analyze, and visualize data to support decision-making.
• Strong visual communication skills for creating infographics, flowcharts, or process visuals.
• Excellent critical thinking, problem-solving, and analytical skills.
• Strong organizational and planning capabilities with attention to detail.
• Ability to think creatively and bring innovative ideas to problem-solving.
• Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
• Outstanding communication skills and a customer-focused mindset.

Preferred Qualifications:

• Experience with enterprise IT environments and service management platforms.
• Familiarity with workflow mapping, documentation standards, or business process modeling tools.
• Knowledge of SharePoint for document management and collaboration.

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $37.00 to $47.00 At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations. As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements. If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions! Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.