NYC DOHMH Senior IT Product Specialist - Voyatek OnDemand : Job Details

Opportunity Details Full Time NYC DOHMH Senior IT Product Specialist Long Island City, NY Outcomes. Delivered. Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide. For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy. We're more than a technology company -- we're an outcomes company. We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve. We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place. Voyatek is seeking applicants to occupy the position of Senior IT Product Specialist- within our team. Key Responsibilities:

• The Product Specialist will work with the Program users to properly capture/troubleshoot issues and assist with resolution, ensure proper follow-up occurs and that all issues are resolved within an estimated timeframe
• Conduct / document Root Cause Analysis (RCA)
• Ensure needed updates and enhancements are captured - work closely with the Project Management team during all the phases of the Projects (both Minor / Major enhancement Projects) and provide feedback on product design changes - features and user experience
• Act as a liaison between various teams such as, program staff, development teams, Database Administrators (DBAs), network and security teams, vendors, and consultants, ensuring smooth communication and collaboration
• Conduct meetings with impacted teams for issue resolution and for providing updates on minor enhancements.
• Track progress of the Minor Enhancements within the Project Tracker (A salesforce application)
• Work with the users in gathering / documenting business requirements and workflows
• Create and update Topologies for supported Primary and integrated applications
• Present Topologies at the Architecture Review Board (ARB) Meetings for approval / feedback
• Investigate, prioritize, and follow-up on application bug fixes / issues and enhancements
• Work with the vendors and NYC Office of Technology and Innovation (OTI) in completing Cloud Service Agreements (CSA) and other required IT/Program Agreements and documentation for the supported applications
• Collaborate with the IT Security / OTI teams for completing Software Security Assurance Process (SSAP) / Application Scans / Rapid7 Scans and any other HIPAA / Audit or other mandated scans and work with IT / Vendor teams in resolving the identified vulnerabilities
• Assist users with creating / updating test scripts / test plans and if required assist in conducting UAT
• Coordinate all testing activities and ensure timely deployment of changes
• Assist with system deployments, upgrades, QA-UAT, and post-production support
• Assist in application usage and other administrative actions within the application
• Troubleshoot issues and perform system maintenance tasks

Qualifications:

• Baccalaureate degree from an accredited college in computer science or related field
• 6+ years overall experience with supporting IT applications
• Strong collaboration / coordination skills
• Ability to troubleshoot issues in a multitier software applications environment
• Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building.
• Effective at communicating technical concepts to non-technical users
• Ability to resolve issues in a timely manner
• Ability to prioritize issues based on business and operational needs
• Familiarity with cloud-based applications
• Proficient in writing SQL queries using Microsoft SQL Server
• Understanding of full Software Development Life Cycle (SDLC)
• Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders
• Experience with stakeholder engagement
• Fluency in Microsoft Word, Excel, Outlook, Visio, Project and PowerPoint

Preferred Qualifications:

• Knowledge of XML, JavaScript, HTML, .Net, XML, ASP
• Strong analytical skills and ability to manage and report complex information
• Experience with data collection, analysis, and interpretation
• Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
• Experience working with the public health sector a plus

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $53.00 - $63.00. At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations. As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements. Voyatek does significant work with Federal and State tax and revenue authorities. If applicable to this role, all hires will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; and must be cleared prior to working on these projects. If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions! Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.