Not Your Average CSR - Legacy Service Partners : Job Details

Join our unique team - find out what makes us different! This is not your typical call center. We pride ourselves on providing not just the best service for our customers, but the best environment for our team where the most valuable resource is YOU! We reward hard work with competitive base pay but also significant earning potential that includes monthly spiffs, bonuses, and a full benefits package! Our team is responsible for taking on customer calls, data entry, researching, seeking solutions, scheduling services, and builds value by sharing their product and service knowledge with our customers.Our team members bring diversity, collaboration and embrace challenges with unmatched energy while upholding our most important core values of HONESTY, INTEGRITY, AND RELIABILITY. Our leaders collaborate with our teams on a daily basis providing support, training, and career growth.A/C Doctors is a leading provider of heating, air conditioning, and plumbing dedicated to delivering superior service to our clients. We are currently seeking dynamic, income motivated, customer focused individuals to join our Customer Care team. We Take Care of Our People

• Competitive pay. $20-24 including monthly spiffs & bonuses
• Health, Dental, and Vision coverage for you and your family
• 401k with company match (4%)
• Paid Vacation and Sick Time
• Paid Training
• Casual Dress Code - we embrace our employees feeling comfortable at work
• Opportunity for Advancement
• Schedule: ONLY 1 POSITION OPEN (Sun-Thursday 7am-3pm)
• Having fun while you work!

What you will be doing

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Membership Liaison - Act as a membership expert to ensure information given to customers is accurate, up-to-date and strategic. Explain plan benefits, assisting with renewals, and scheduling recurring services.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Participate in ongoing learning, training, and growth opportunities

What you will bring along

• High School diploma or general education degree (GED)
• 2+ years proven experience in supporting client success
• Excellent written and verbal communication skills
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with Service Titan CRM system

$20 - $24 an hourCompetitive pay + monthly spiffs & bonusesTogether we'll be: A passionate customer service team delivering a WOW customer experience to our community. Working collaboratively as part of a drama-llama free team, you will feel empowered and supported to make a difference.**THIS IS NOT A REMOTE POSITION