Nordic Center Guest Service Lead - Town of Frisco : Job Details

Salary: $23.11 Hourly Location : Frisco, CO Job Type: Seasonal Full Time Job Number: 2025-0717 Department: Nordic Center Opening Date: 08/15/2025 Closing Date: 9/14/2025 11:00 PM Mountain Language Pay: Fluency in Spanish is compensated based on proficiency measurement from the American Council of the Teaching of Foreign Languages structure. Job Description Why work for the Town of Frisco as the Nordic Guest Service Lead? There are many reasons! Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above. And of course, don't forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!

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• $200 Equipment Reimbursement
• End-of-Season Bonus
This non-exempt position is responsible for assisting the Nordic & Trails Manager and Recreation Supervisor in the operation and management of the Frisco Nordic Center. This non-exempt position is responsible for opening and closing Frisco Nordic Center daily operations and enforcing policies and procedures. Delivers exceptional customer service through telephone and in-person interactions when assisting guests. This position uses recreation software to make lesson reservations, sell trail passes, and register guests for recreation programs. Also runs Nordic center café including food/beverage preparation, sales, cleanup and tracking inventory. This position is required to assist with Nordic operations, special events, and other Nordic Center activities. Coordinates and communicates with outdoor operations staff to ensure seamless, safe and effective Nordic Center operations. Must feel comfortable working in a busy, high-paced environment. Desired start date: 11/3/2025 & estimated end-of-season date: 4/12/2026 Typical operational work week of Thursday-Monday, Holidays, weekends, evenings are required. Responsibilities
• Provide exceptional customer service to all Nordic Center guests by giving appropriate information, directions and conducting all transactions with a smile, eye contact and clear communication.
• Responsible for opening procedures, closing procedures, and properly locking up Nordic Center when scheduled.
• Preparing and sending a daily report of operations and revenue comparisons to management when closing the office. Verifies all banks, reconciles tills and creates reports for accounting at close of each day. Also responsible for change orders and utilizing appropriate cash handling procedures to work with cash, checks and credit cards.
• Communicates in a professional, courteous and timely manner both verbally and written when interacting with Town of Frisco Employees, citizens, customers and vendors.
• Work in a team-based environment supporting the Nordic Center, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Assists with training, disciplining, motivating, and evaluating Nordic Center staff.
• Assists guest with rentals and lessons.
• Assists in implementing and enforcing standard operating procedures
• Assist manager with merchandise and food / beverage selection, purchasing, and inventory control.
• Ensure the Nordic center facility indoor and outdoor is clean, well-maintained; items are well stocked, displayed, and presentable to guests throughout daily operations.
• Maintains current knowledge of cross country ski trends including technical and equipment trends.
• Assists in responding to inquiries, questions and/or comments in a timely.
• Establishes, follows and enforces safety practices, operating rules and regulations at all times. Conducts various analyses and inspections of assigned facilities to ensure safety expectations are met and practices followed.
• Develops and maintains a close working relationship with the Summit County Nordic Community.
• Assist with snow removal including shoveling and clearing snow from walkways, stairs, equipment and other areas as needed.
• Tracks and follows budgetary guidelines appropriately.
• Establishes high standards of customer service, cleanliness, maintenance and professional service to customers, and enforces the same through equally high standards of employee conduct and performance.
• Assists with other areas within the Recreation Department in order to achieve Department goals, programs, events and objectives.
• Adheres to Town of Frisco policies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Performs other duties as may be assigned from time to time by supervisor.
Other Responsibilities:
• Adheres to Town of Frisco policies, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job.
RequirementsList specific knowledge, skills and abilities needed for position (specify whether required or preferred):AreaCommentsEducation:
• High School Diploma or GED (Required)
Computer Operations:
• Computer proficiency required with previous experience with recreation software, Microsoft Word, Excel and Point of Sale Systems. (required)
Licenses, Certifications or Accreditations: Valid Colorado driver's license with an acceptable driving record (required)
• CPR/AED & First Aid Certification (Provided by the Town)
Previous Work Experience: Minimum two (2) years of Guest Service experience (required)
• Minimum two (2) years of cash handling experience (required)
Previous Supervisory Exercised:
• Minimum of two (2) years of supervisory experience. (required)
Language Ability:
• Required: Ability to communicate effectively in English, both verbally and in writing.
Decision Making Ability:
• Required: Ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
Other: REQUIRED:
• Working knowledge of the principals, methods, materials and equipment common to Nordic operations.
• Excellent oral and written communications skills.
• Excellent interpersonal skills.
• Ability to anticipate problems and develop appropriate solutions.
• Ability to establish and maintain effective working relationships with customers, coworkers, and the general public.
• Ability to organize sales, service, and maintenance.
• Knowledge of Nordic safety standards, safety precautions and risk management.
• TIPS Alcohol Training (Town provided)
Physical DemandsWeightLIFTING: Does the job require weight to be lifted or force to be exerted? If so, how much and how often?ActivitiesOTHER PHYSICAL ACTIVITIES REQUIRED: How much on the job time is spent performing the following?Up to 10 Pounds2/3 OR MOREStanding2/3 OR MOREUp to 25 Pounds2/3 OR MOREWalking2/3 OR MOREUp to 50 Pounds1/3 to 2/3Sitting2/3 OR MOREUp to 100 PoundsNoneUsing hands to finger, hands to feel2/3 OR MOREMore than 100 PoundsNoneReaching with hands and arms2/3 OR MORE Climb or balanceUP TO 1/3 Stoop, kneel, crouch or crawl1/3 to 2/3 Talk or hear2/3 OR MORE Taste or smellUP TO 1/3 OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:Indoor/Outdoor: Work indoor and outdoor in all-weather conditions Hazardous Materials or Noise: Exposed to loud noises Holidays/Weekends/Evenings: Must work flexible schedule including weekends and holidaysEquipment Used in Job: Computer, phone, copy machine, BOCA printer, skis, boots, snowshoes Other:This position will require a 20-25 hour work week Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 6:00pm. This position also requires speaking with guests in a crowded, noisy environment from behind a counter. VISION:Select the specific vision requirements for this job:Close Vision: XDistance Vision: XColor Vision: XPeripheral Vision: XDepth Perception: XAbility to adjust focus: X This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. We offer Town wide activities such as:
• Hikes
• Marina Activities
• Nordic Ski Clinics
• Bike to Work
• Trail Maintenance/Restoration
Other discounts and incentives Full list of incentives: (note the job-type category columns for appropirate incentives)
• Verizon and Sprint
• Silverthorne Rec Center Discount
• Nordic Pass (winter only)
• Tubing Pass (winter only)
• Eight Free Friends and Family Tubing Hill Passes
• Pontoon boat rentals (free and discounted - summer only)
• Free SUP rentals (summer only)
• Discounted Copper Ski Pass (winter only)
• Free day voucher to Copper (winter only)
• Use of trash dumpster and compost bins
• Merchandise and services at our facilities
  • Adventure Park
  • Nordic Center
  • Marina
  • Historic Park and Museum
  • Visitor Information Center
Ensure to check the job-type category for which you are applying to verify what incentives you will be eligible for. Not all job-types are eligible for all incentives. 01 Are you at least 18 years old?
• Yes
• No
02 Do you have a valid driver's license?
• Yes
• No
03 How many years of guest service experience do you have? 04 How many years of supervisory experience do you have?
• Less than 5 years
• More than 5 years
05 How many years of supervisory experience do you have?
• No Experience
• Less than one year
• One to two years
• Two to three years
• four to six years
• seven or more
06 Please describe your guest service philosophy. Required Question