NonIT-Call Center Customer Service Professional based at Charleston - SC - Ampcus : Job Details

Ampcus Inc., headquartered in Chantilly, Virginia, is certified by SBA, USPAACC, WBENC, and VMSDC as a leading 8(a), Minority, and Women owned Professional services and Staff Augmentation firm. Our high employee retention rate ensures smooth and efficient work at our client sites.

We have an URGENT opening for a NonIT-Call Center Customer Service Professional at Charleston, SC 29406, with our direct client. Kindly let us know if you are interested.

Role: NonIT-Call Center Customer Service Professional

Duration: 4 months

Location: 2401 Mall Drive, North Charleston, SC 29406

ID: VZTJP00035756

Rate: $8/hr. on W2

Open positions: 14

Department: Customer Financial Services (CFS) 800 Line - Representative Charleston

Work in a fast-paced, results-oriented call center environment. Responsibilities include handling heavy inbound (100+ per day) and outbound calls for accounts overdue by 30, 60, 90+ days, to resolve issues and prevent account suspension.

Call center hours are 7:00 a.m. 9:00 p.m., Monday to Friday, and 8:00 a.m. to 5:00 p.m. on Saturday. Closed on Sundays. Schedules are assigned via a shift-bid process, updated twice annually. Holidays and overtime (volunteer basis) may be required based on business needs.

Many contingent employees transition into permanent roles within the company, a leader in communications, mobility, information, and entertainment innovation.

Qualifications:

• Associates degree or equivalent work experience
• Call center, customer service, or collections experience preferred but not required
• Experience in Hospitality, Retail, or Banking considered
• Strong negotiation, analytical, and problem-solving skills for handling escalated calls
• Ability to troubleshoot and communicate effectively with internal/external customers
• Excellent interpersonal and communication skills
• Comfortable multi-tasking and researching information using a computer
• Availability to work 12 pm - 9 pm, Monday to Friday, and every other Saturday (8 am - 5 pm)