NOC Engineer; 2nd shift IL Remote - PC Connection : Job Details

The NOC Engineer is a key stakeholder in incident response, troubleshooting, network planning and procedures development. Maintains and expands customer relationships through:Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment. Understands the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolution. Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides. Providing technical firewall, server, and networking recommendations. Demonstrating continuous improvement. Participating in strategy planning discussions with technical, business, and client partners. Escalating issues effectively to management, SMEs, manufacturers, software publishers, etc. to ensure timely resolution of customer outages and issues. Continually assesses, refines, and implements managed services processes and pr...Engineer, Technical Support, 2nd Shift, Microsoft, Remote, Network, Technology