Night Auditor - Hilton Hotels : Job Details

Description If you like working with numbers and interacting with people, you might enjoy a job as a night auditor; if this sounds like you then the Albany Hilton has an exciting opportunity for you. There is currently one full-time position and one part-time position open. Responsibilities

• Greeting and checking in guests upon arrival and providing them with relevant hotel information
• Auditing and balancing reports from the day shifts
• Answering phones, scheduling wake-up calls and making reservations
• Verifying that all end-of-day tasks from other departments are complete
• Responding to guest inquiries, concerns and complaints as needed
• Running end-of-day reports before the closure of the shift
• Preparing guest invoices for next-day checkouts
• Processing and verifying reservation payments
• Balancing cash drawers and reconciling with receipts
• Supervising and managing the hotel safe, ensuring the safety of guests' valuables
• Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
• Arranging for taxi or shuttle services and offering helpful recommendations when asked
• Providing information about rooms, rates and hotel amenities
• Answering calls from hotel guests and documenting the details of each call for later reference
• Up-selling guest rooms and promoting hotel features and services

Requirements

• Required Minimum of 2 years of night-audit experience in a hotel. Preference will be given to those with Hilton hospitality experience in addition to OnQ experience.
• Required High School diploma or GED; College Degree in Business Administration or Accounting preferred.
• Solid organizational, time-management and prioritization skills
• The ability to stand long periods of time on your feet and lift to 20lbs
• Ability to work accurately and efficiently
• The ability to converse in English fluently.
• Neat, professional appearance

• Friendly, helpful attitude toward guests and other staff members

In accordance with New York State's Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position is a non-exempt position and pays $24.60 an hour. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.