Night Auditor - Themollypitcher : Job Details

Assist the Front Office Manager and Supervisor in overseeing the overnight operations of the front desk, ensuring the highest levels of customer service and guest satisfaction.

• Ensure the best first impression of the hotel for all guests and visitors by treating all individuals in a warm, professional, and respectful manner.
• Ensure exceptional guest service at the Front Desk at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Ensure arrivals are reviewed during the shift and requests are honored as much as possible.
• Perform hotel check-ins and check-outs.
• Assign guest rooms and issue guest keys.
• Process guest payments and assist with any questions guests may have regarding billing.
• Coordinate with security, housekeeping staff and engineering staff to ensure guest satisfaction.
• Act as a central source of information for all hotel, event and dining guests.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
• Review the Group Resume and ensure that routing, comments, room assignments are all correct and accurate.
• Perform night audit of hotel and outlets for revenue as per existing procedures.
• Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
• Prepare daily balance sheet of all revenue and settlement accounts.
• Generate and distribute various audit reports.
• Assemble nightly audit packet summarizing transactions and revenue throughout the day.
• Adhere to all safety policies and procedures.
• Perform additional duties as requested by the Front Office Manager.

• Superior interpersonal and communication skills required.
• Must be willing and able to work overnight hours including weekends and holidays. Night shift hours are fixed at 11pm-7am.
• The position requires mobility. While performing the duties of this position, the employee is frequently required to sit, kneel, stand, stoop, bend, stretch, communicate, reach, and manipulate objects.
• Must be able to bend, squat and lift up to 50 pounds, as well as be able to push and pull carts and luggage weighing up to 100 pounds.
• Must be able to stand for extended periods of time.