Night Auditor - Dream Hotel Group : Job Details

Position Purpose Responsible for greeting and registering guests, providing excellent guest service, and settling the guest s account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift but may be asked and assigned another shift due to work needs. Duties and Responsibilities

• Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
• Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
• Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times.
• Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
• Maintain guest history files.
• Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
• File registration cards and vouchers by room number.
• Assist and process overbooked or walked guests.
• Assist and provide room change accommodations.
• Document all guest requests, complaints, or problems.
• Resolve guest complaints to ensure guest satisfaction.
• Maintain organized and clean work area with necessary supplies.
• Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Communicate with prior shift s Front Desk Agent to review all follow-up items.
• Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
• Process end of day reports.

Knowledge, Skills, and Attributes

• Must be able to sustain composure, remain calm and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed, and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast paced work environment.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge of arithmetic.
• Must have the ability to input data and access information on the computer.
• Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
• Must be able to read, write and understand the English language.
• Must be able to exercise confidentiality and discretion.
• Must be able to effectively communicate.

Qualifications Education: High School Diploma or equivalent GED certificate preferred. Preferred technical diploma from a trade college. Experience: Strong technical skills with preferably three years of years of hotel experience.