NEW JOB OPENING HELP DESK TECHNICIAN IN ALBANY, NY, USA! - Rose International : Job Details

Job Description **Our pay rate is competitive based on the Client's desire for the best overall value. Pay rate is determined based on skills required, years of experience, and specific Client requirements.**Required Education:• High School Diploma or EquivalentPreferred Education:• Computer Science related degreeRequired Experience, Skills, and Knowledge: • Experience with ServiceNow or other ticket or case management software is a plus • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word • Knowledge of basic accounting principles • Excellent communication skills • Works well with others • Reliable and trustworthy • Ability to multi-task and set priorities • MS SharePoint knowledge is desirable • Ability to write non-technical correspondence, communicate in writing• Ability to run SQL scripts or queries is a plus Computer Support Specialist Job Responsibilities:• 1st Level Support for Help Desk and Security Incidents • Answer calls and e-mail messages as they come into the Help Desk • Accurately document all issues and requests during the initial call • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. • Establish and maintain a working knowledge of the department's navigation, procedures, and processing requirements • Support users in the use of the system including, but not limited to, navigation, access, and reports. • If required, route issues and requests to appropriate second line of support • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours. • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk • Participate in appropriate training, workgroups and agency meetings*Offers are contingent upon successful completion of background check requirements*Parking is available at this location. Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).