Network/Voice Engineer - NRI North America : Job Details

Join to apply for the Network/Voice Engineer role at NRI North America

Join to apply for the Network/Voice Engineer role at NRI North America

Through NRI (formally Core BTS) Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client has an immediate need for a Network/Voice Engineer to join their team in Brooklyn, NY. Position Overview Our client is seeking a skilled Network and Voice Engineer to oversee the daily operations, reliability, and integrity of our enterprise voice communications infrastructure. This role includes installation, configuration, maintenance, and ongoing support of voice systems including servers, gateways, phones, circuits, wiring, backup systems, and diagnostic tools. Key Responsibilities

• Maintain and support Cisco Unified Communications systems, ensuring the stability and performance of enterprise voice services.
• Design and implement enhancements to Cisco UC architecture based on functional requirements and industry best practices.
• Administer and troubleshoot Cisco UC components, including Call Manager, Unity Connection, Contact Center (UCCX), IM&P, and CER.
• Collaborate with carriers, vendors, and internal technical teams on VoIP deployments, optimization, security, and ongoing management.
• Troubleshoot voice and data networks, including SIP, T1, and POTS services.
• Create and maintain documentation including technical specifications, design diagrams, and operational procedures.
• Develop and support Contact Center scripts and configurations.
• Maintain QoS configurations and ensure consistent performance across voice, video, and data services.
• Manage and support 3rd party integrations with CUCM, coordinating with vendors to ensure compatibility and optimal performance.
• Provide support for Webex and other collaborative communication platforms.

Required Qualifications

• Bachelors degree or equivalent combination of education and experience.
• Minimum of 4 years of hands-on experience with voice technologies.
• CCNA certification required; CCNP preferred.
• Proven experience managing and deploying Cisco Unified Communications products.
• Strong understanding of SIP protocol and the ability to analyze call flows with packet capture tools.
• Experience designing low-level architectures for UC solutions.
• Familiarity with enterprise QoS strategies and implementation.
• Proficiency with Webex support and integration.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Contract

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NRI North America by 2x

Sign in to set job alerts for Voice Engineer roles. Network and Voice Field Engineer - On Site

New York, NY $60,000.00-$80,000.00 1 month ago

New York, NY $133,000.00-$182,000.00 1 week ago

New York City Metropolitan Area $140,000.00-$200,000.00 1 week ago

Jersey City, NJ $105,000.00-$125,000.00 6 hours ago

New York City Metropolitan Area $80.00-$85.00 2 weeks ago

New York City Metropolitan Area 2 days ago

New York, NY $200,000.00-$300,000.00 1 month ago

New York, NY $130,000.00-$190,000.00 2 days ago

New York, NY $93,144.00-$133,063.00 2 weeks ago

Network Engineer - Up to $300k USD + Industry Leading Bonus - Elite FinTech Firm

New York City Metropolitan Area 3 days ago

New York, NY $175,000.00-$280,000.00 2 weeks ago

New York, NY $170,000.00-$250,000.00 3 weeks ago

New York, NY $72,000.00-$102,000.00 1 month ago

New York, NY $150,000.00-$275,000.00 1 month ago

Machine Learning Engineer, Personalization

New York, NY $138,250.00-$197,500.00 2 weeks ago

New York, NY $200,000.00-$275,000.00 1 week ago

Manhattan, NY $96,000.00-$106,000.00 2 days ago

New York, NY $95,000.00-$120,000.00 1 day ago

New York City Metropolitan Area $50.00-$60.00 1 week ago

New York, NY $160,000.00-$215,000.00 1 week ago

New York, NY $175,000.00-$250,000.00 2 days ago

US_East | Connectivity & Network Engineer_L2

New York, NY $150,000.00-$170,000.00 1 month ago

New York County, NY $73,382.00-$146,775.00 1 week ago

New York, NY $150,000.00-$225,000.00 1 month ago

New York, NY $110,000.00-$140,000.00 1 day ago

Jr OT Network Engineer (Operational Technology)

New York, NY $70,000.00-$80,000.00 1 day ago

Jersey City, NJ $100,000.00-$120,000.00 2 weeks ago

Senior Software Engineer - Network Infrastructure

New York City Metropolitan Area 1 week ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr