Network Operations Specialist II (NOC) - Ledgent Technology : Job Details

This range is provided by Ledgent Technology. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $85,000.00/yr

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Compensation: $65,000 - $85,000 annually (DOE)

Overview:

We are seeking a skilled and motivated Network Operations Specialist II. This individual will play a key role in monitoring and maintaining a highly available service delivery network. The ideal candidate will bring experience working in a 24x7 NOC environment, possess a strong understanding of modern networking technologies, and have the ability to troubleshoot complex network issues.

This is an opportunity to join a small, collaborative team and make an immediate impact by supporting both customer-facing and core infrastructure systems. The client is particularly focused on improving quality of support after recent issues with external vendors.

Key Responsibilities:

• Monitor and maintain the company's network, addressing faults, performance issues, and outages in real-time.
• Troubleshoot and repair issues related to Ethernet, IP, SIP, MPLS, TDM, DWDM, and routing/switching technologies.
• Work closely with cross-functional teams including Field Technicians, Network Engineers, and 3rd-party providers.
• Use ticketing and documentation tools to accurately record actions, resolutions, and communication.
• Proactively notify customers of service issues and provide regular updates on resolution progress.
• Participate in the on-call rotation to provide after-hours support for critical issues and planned maintenance.
• Support provisioning and disconnect of customer services and coordinate planned maintenance events

Qualifications:

• 2+ years of experience in a network operations or support role (4+ years preferred in 24x7 NOC or carrier environments).
• Working knowledge of Layer 2 and Layer 3 technologies including BGP, OSPF, MPLS, VPLS, VLANs, LAGs, and QoS.
• Familiarity with UCaaS, Voice, SIP, DNS, ARIN, firewalling, intrusion prevention, and access control lists.
• Experience working in telecom or ISP environments highly preferred.
• Ability to work independently in a fast-paced, customer-focused environment.
• Strong communication, collaboration, and documentation skills.
• Bachelor's degree in networking or related field or equivalent experience.
• Certifications such as Nokia NRS I a plus.
• This role is currently remote with occasional onsite needs; candidates must be located in or willing to relocate to the Portland/Vancouver Metro area or broader Pacific Northwest region.
• Requires a home office setup with reliable internet connectivity.
• Some after-hours availability may be required for major outages or maintenance events.
• 90% employer-paid medical and dental insurance; Providence PPO/HSA, Delta Dental or Willamette Dental
• Vision insurance with employer contribution (VSP Vision)
• Company-paid Life/AD&D ($50k each) and Short-Term Disability (60% of weekly earnings) + voluntary buy-up options
• Safe harbor 401(k) with 100% employer match up to 4%, fully vested from day one
• Flexible Take What You Need PTO, paid holidays, and 16 hours of paid volunteer time
• Remote work options (some limitations apply)
• Tuition reimbursement, professional development, and LinkedIn Learning access
• Bonus plans, recognition awards, and employee discounts at Columbia Sportswear, Adidas, and Coastal Farms

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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