Network Operations Center (NOC) Technician - Qualus : Job Details

Position Overview

Power your Career with Qualus as a Network Operations Center (NOC) Technician! We are seeking a driven and detail-oriented NOC Technician, or Network Specialist, to provide on-site technical support and proactive monitoring for network systems within a high-demand environment. The ideal candidate will bring hands-on experience with Cisco networking equipment, network troubleshooting protocols, and enterprise monitoring tools. This is a full-time role offering a flexible schedule, supporting a critical operations team focused on maintaining uptime, performance, and network integrity.

Responsibilities

** This position will be an onsite role in Sacramento, CA. There's Free Parking and a choice of work shift: either 3 x 12-hour days OR 4 x 10-hour days **

• Monitor and provide technical support for Cisco routers, switches, VoIP systems, and IP/SNMP-connected devices within WAN, LAN, VPN, and Wireless environments.

• Utilize network troubleshooting tools (e.g., ping, traceroute, nslookup, SSH/Telnet) to identify and resolve connectivity and performance issues.

• Collaborate with Network Engineering, Field Divisions, SOC, service providers, Telcos, and vendors to report and remediate network-related incidents.

• Work with 2nd and 3rd level support teams to ensure technical documentation is accurate and up to date.

• Leverage enterprise tools such as ServiceNow, network monitoring platforms, and MS Office suite to track and resolve events and incidents.

• Communicate clearly and effectively across teams to support real-time problem-solving and incident response.

Qualifications

• 3+ years of experience in a Network Operations Center (NOC) or similar technical support role.

• Strong understanding of WAN, LAN, Wireless, VPN, and VolP networks.

• Strong understanding of TCP/IP addressing and multi-domain network architecture.

• Experience with enterprise tools including ServiceNow, MS Office, and network monitoring/event management platforms.

• Demonstrated expertise in troubleshooting via SSH/Telnet, ping, traceroute, nslookup, and other common network tools.

• Excellent verbal and written communication and collaboration skills.Motivated self-starter with the ability to learn quickly and adapt to evolving environments.

• Previous experience working in utilities, large data centers, or similarly structured technical environments (preferred).

The expected compensation range for this position is based upon several factors, including but not limited to education, qualifications, prior relevant work experience and work location.

Compensation: $35/Hr. Min - $50/Hr. Max

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Benefits & Compensation

Qualus benefits offered include Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Parental Leave, Paid time off, and Holidays, for those who qualify.

The expected compensation range for this position is based upon several factors, including but not limited toeducation, qualifications, prior relevant work experience and work location.

Company Overview

Qualus is a leading pure-play power services firm and innovator at the forefront of the energy transition and transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has nearly 1,600 professionals, with offices throughout the U.S. and Canada.

EEO

At Qualus, we believe everyone has value; and that the diversity and inclusion among our teams is what sets us apart for optimal success. We put people first because we care. To view a copy of the Qualus Equal Opportunity and Affirmative Action Policy Statement, click here.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process, and need an alternative method for applying, please email [email protected].

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Job Locations US-CA

ID 2025-4331

Category Engineering & Advisory

Position Type Regular Full Time

Remote: No

Salary Range $35 - $50/Hr.