Network Operations Center Analyst I - CBIZ : Job Details

React to level 1 service issues, including troubleshooting O 365, password resets, internet connectivity, servers, workstations, email, and software applications. Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution. Provide superior customer service by being courteous, knowledgeable, and professional. Respond to and log all inquiries received from clients via telephone, email, or client portal. Create properly formatted tickets on all inquiries in ticket management software. Keep well documented and updated case notes on all tickets daily. Create and maintain client-related documentation Preferred Qualifications 2 years experience in a Service Desk / NOC (or similar) environment 2 years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O 3652 years supporting and troubleshooting network connectivity issues 2 years experience Mobile Device Su...Network Operations, Operations, Analyst, Network, Support, Customer Service, Technology, Accounting