Job Location : Fort Wayne,IN, USA
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POSITION SUMMARYResponsible for supervision of network and help desk staff and for overseeing administration of the credit union's LAN/WAN, telephone system, application servers, enterprise backups, SAN, and other systems as required. Primary focus is optimizing the performance of help desk and network staff to maximize network integrity, security, and reliability and ensure prioritization of projects and help desk tickets. Coordinate network support functions, including the research and installation of hardware and software products and upgrades as approved. Responsible for reporting these system changes, documenting processes, and maintaining an accurate inventory of all hardware and software. Provide effective, ongoing communication to the Vice President/Information Systems, essential to outlining projects, addressing departmental challenges, identifying opportunities and concerns, and conducting system reviews.
DescriptionPOSITION SUMMARYResponsible for supervision of network and help desk staff and for overseeing administration of the credit union's LAN/WAN, telephone system, application servers, enterprise backups, SAN, and other systems as required. Primary focus is optimizing the performance of help desk and network staff to maximize network integrity, security, and reliability and ensure prioritization of projects and help desk tickets. Coordinate network support functions, including the research and installation of hardware and software products and upgrades as approved. Responsible for reporting these system changes, documenting processes, and maintaining an accurate inventory of all hardware and software. Provide effective, ongoing communication to the Vice President/Information Systems, essential to outlining projects, addressing departmental challenges, identifying opportunities and concerns, and conducting system reviews.QualificationsRequires a well-organized, flexible, and highly motivated individual with a minimum of ten (10) years of extensive experience in computer networking and a four (4) year degree in Computer Science, Information Technology, or similar. This person must have a strong understanding of networking principles, protocols, and technologies including Microsoft Windows Server and Active Directory, Microsoft Azure Active Directory (Entra ID), Microsoft Exchange, VMware, and Cisco routers and switches. Should be proficient in configuring and troubleshooting network hardware and software including routers, switches, firewalls, VPNs, and wireless networks. Must have a solid grasp of network security concepts and practices, including encryption, authentication, access control, and security policies. Must be able to handle data processing emergencies such as a down system. Must be able to effectively manage, motivate, and mentor staff and promote a positive, professional attitude. Requires analytical and problem-solving skills, with the ability to target, research, and solve problems while implementing solutions in a timely manner. Position requires off-hours and weekend work.Physical RequirementsClear and effective communication abilities are required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to perform moderate to heavy lifting. Must be able to sit and stand for prolonged periods. The ability to travel is required.Essential Duties And Responsibilities
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